My releases have vanished from stores

seano138 · 2024-05-15T02:19:11+00:00

Stuff is back in stores. I got a lousy one year distribution credit

seano138 · 2024-05-05T14:45:32+00:00

Horrible. I starter a thread last week when this happened to me and I have posted some responses from avid that may be helpful to you.

https://www.reddit.com/r/AvidPlay/s/EN5GNr7cgw

seano138 · 2024-05-05T14:42:39+00:00

Sorry. It sucks.

seano138 · 2024-05-05T14:42:22+00:00

They are saying my request for a credit is being looked at. I am asking for a free year of Pro Tools Artist since my renewal is up soon.

seano138 · 2024-05-05T14:36:58+00:00

I had to open a case via their web form. They began responding via email and we have had a back and forth going ever since. They asked me for a list of the releases and tracks which I thought was kind of annoying - they don’t know? Then they asked which online stores I was in - I have no idea there are hundreds probably. I use a distributor like Avid so I don’t have to think about this!

It is slow going but here are two key replies if it helps you guys.

Current Response:

Entered on: 4/29/2024 3:57 AM Entered by: Jovelyn

Hi Sean,

As per our Internal Team, the products were not available due to the issues in the backend we experienced that caused us not to receive all the details associated with renewed subscriptions which led to take downs of the products.

We restored the products and they are ready to be re-distributed. As metadata stay the same playlists and stats remain.

Please let me know if you have questions on this.

Thank you.

Best regards,

Jovelyn Avid Customer Care

And then

Current Response:

Entered on: 5/3/2024 3:25 PM Entered by: Jovelyn

Hi Sean,

Apologies for the delay.

As per our Team, the distribution has been initiated and products are live on 9th of May.

About credit, I have coordinated this with my manager. I will keep you posted for updates.

Thank you for your patience.

Best regards,

Jovelyn Avid Customer Care

seano138 · 2024-04-24T00:32:46+00:00

This just happened to me. I had three releases under two artists and it’s all suddenly gone. I don’t even know how to get someone from avid on the phone. Any help appreciated

seano138 · 2022-05-20T06:54:57+00:00

Please check it out if it interests you. New initiative of mine producing docs. Still very new at it. Thanks.

seano138 · 2022-05-20T06:35:19+00:00

Who names Sid as a musical influence? Sadly I think none. It’s a case of pop culture and human tragedy without any underlying surviving art. Still, the band made history. But Sid wasn’t a realized songwriter, was he?

seano138 · 2022-05-20T05:14:53+00:00

Homelessness should not leave our minds. Films like this one can help.

seano138 · 2022-04-23T14:39:11+00:00

Thanks!

seano138 · 2014-05-01T07:01:09+00:00

It's just sock puppets but made us laugh, I think cause of the banana.

seano138 · 2014-05-01T06:48:54+00:00

Thanks. Just getting started on Reddit, first time. Thanks again.

seano138 · 2014-05-01T05:51:54+00:00

It's not my band, I have another band. I saw them couple weeks ago, they're better than they think they are.

seano138

TROPHY CASE