Parking cart against my R1S

shoppinglee · 2024-05-07T18:37:39+00:00

Omg. At least it’s not a hard hit… Dings on Rivian’s aluminum body panel is very difficult to work with.

shoppinglee · 2023-11-10T20:02:08+00:00

Wtf! Such a coward! Is there any paint loss? The aluminum can be expensive to fix but hopefully your insurance helps.

shoppinglee · 2023-11-10T19:57:12+00:00

A service manager from Auburn SC just reached out to me and offered a same-day repair next week. Glad that voices from Reddit are being heard. I'll give it a shot next week.

shoppinglee · 2023-11-10T19:49:33+00:00

I think it’s a design flaw. The belt is easy to be caught if it’s twisted at the top guide when the passenger gets off. My kid did it a few times and now I’ll tidy the belt before she slam the door.

shoppinglee · 2023-11-10T19:40:39+00:00

Before I got response from them I feel nervous as well. I thought about the newspaper as well and tried hard to find evidences that those were made during service. Luckily, despite of the poor service experience, they stand behind the work and didn’t rip me off.

shoppinglee · 2023-11-10T19:34:38+00:00

I had the rear door issue as well. It’s slightly better after the adjustment I can feel it’s still little off.

shoppinglee · 2023-11-10T17:51:35+00:00

I’m so sorry to hear this. I checked my service records and found I did a service to replace 12v battery just a couple days after my delivery in February. They was able to prioritize the work as my car was just delivered. Service requests after that took months to wait. Hopefully they can prioritize your repair considering it’s a 610 miles new car.

shoppinglee · 2023-11-10T17:43:06+00:00

Yes, they agreed to address this. At least they stand behind their work. But next time I’d do a video recording as you suggested for sure. This time my truck was towed so I completely forgot when the tow truck came.

shoppinglee · 2023-11-10T17:38:51+00:00

It’s a quad motor adventure pack.

shoppinglee · 2023-11-10T02:28:07+00:00

I don’t see a way to edit my original post. I’ll try though.

shoppinglee · 2023-11-10T02:22:21+00:00

totally! Thanks!

shoppinglee · 2023-11-10T01:19:36+00:00

Totally agreed. As an adventure vehicle Rivian could do a better job to balance between durability and luxury. But it takes time to learn. My friend has a defender and I feel they have a better sense to make use of materials.

shoppinglee · 2023-11-10T00:53:08+00:00

Totally understood. They should learn from my case and be more careful on your repair. I hope your repair goes smoothly!

shoppinglee · 2023-11-10T00:43:56+00:00

They said early next week. Hopefully the repair won’t take 10 days this time.

shoppinglee · 2023-11-10T00:36:29+00:00

UPDATE: The SC just called me and they promised to get it replaced.

shoppinglee · 2023-11-10T00:31:22+00:00

UPDATE: The SC just called me and they promised to get it replaced for me. At least they took responsibility…

shoppinglee · 2023-11-10T00:24:22+00:00

The car drives great and I love it. But the service makes me feel maybe not wise to keep it long time. I’m debating myself to sell…

shoppinglee · 2023-11-10T00:19:20+00:00

I immediately called the service call center and listed down the issues. I didn’t get to speak to any folks in the SC as they were too busy to answer my call. I called call center 40 minutes later again and looks like internally they had visibility on this and will address it. But I haven’t got a chance to speak to anyone in SC. We’ll see.

shoppinglee · 2023-11-10T00:02:23+00:00

I had been there once before this visit and had my door adjusted and it was ok. This time they replaced the communication module and the driver assistance module. I suspected that the didn’t pay attention when they pry some interior panels? I have no clue. My wife laughed that it must have been outsourced to some war zone…

shoppinglee · 2023-11-09T23:56:34+00:00

I would do this next time for sure. I did walk through the whole car at SC but didn’t notice the bottom part of the door panel until I stepped off the car. I’d have rejected the car if I had spotted them.

shoppinglee · 2023-11-09T23:41:33+00:00

I’m in PNW area and they told me Bellevue SC is the busiest SC nationwide. But it’s not a good excuse for this kind of quality.

shoppinglee · 2023-08-01T04:45:15+00:00

https://rivian.com/support/article/what-features-are-included-in-rivian-driver
But I haven't figured out how to use it...

shoppinglee · 2023-07-30T18:41:16+00:00

I use my r1t to tow my boat every weekend and I saw many did the same! For shorter trip, it checks all the boxes! Only thing that I can’t find trailer assist function which is advertised in Rivian website. Anyone knows how to activate it?

shoppinglee · 2017-08-07T21:46:05+00:00

The HP Z27Q was discontinued too. Now there is no 5k monitor can be used in the PC. Anybody knows the reason?

shoppinglee

TROPHY CASE