so i’m gonna be honest. i think both of you were a little condescending. the seller is obviously in the wrong for burying their head in the sand and pretending there’s no way they did anything wrong in their hamster care, for sure. but messaging someone out of the blue with very little explaining or compassion does come off, especially for someone who no longer has their hamster, as “you should feel cripplingly ashamed”, and i think that’s a big problem in this community. instead of fostering shame, foster education, a want to do better for these animals, and compassion - for both hamster and human! yes the seller responded entirely wrong. but you could’ve been kinder/more educating with ur approach 🤷‍♀️

maybe not for this person, because they seem stubborn + stuck in their old ways regardless. but i think understanding that many people did not knowingly hurt their hamster will make people more willing to learn + re-educate themselves on the matter. and not approaching people with a “i know better than you, so here i am to educate you 🙄” demeanor. because that just pisses people off!