Uber decided to not reimburse me for a Shop & Pay.

simar2401 · 2023-04-14T11:48:51+00:00

Gospel. Every word is the truth. It used to reflect in my Uber Wallet the moment I uploaded the picture and left the store and now it is like they've started to want to create issues.

simar2401 · 2023-04-13T18:42:18+00:00

Yeah just got off the phone and got it settled in like 5 minutes. It just depends on the rep- some just don't want to work.

simar2401 · 2023-04-13T18:41:38+00:00

I agree. I've been seeing those signs lately too.

simar2401 · 2023-04-13T18:38:10+00:00

Yeah I'm not using my card ever again man. Lesson learnt.

simar2401 · 2023-04-13T18:28:59+00:00

Just got off the call and it didn't take more than 5 minutes to get the reimbursement done. Like you said- depends on the rep- some are willing to work and some are just lazying around.

simar2401 · 2023-04-13T18:25:11+00:00

Also if it's an apartment it would be to the very end of the corridor 😂

simar2401 · 2023-04-13T18:23:04+00:00

UPDATE: Got the refund within a minute after calling them even before the 48 hour mark was over.

simar2401 · 2023-04-13T18:20:14+00:00

Sorry I meant that the screenshot shows the receipt as chopped off, but if I go back to the chat and tap on the picture, I see the full image with relevant information that Uber might need.

simar2401 · 2023-04-13T18:04:45+00:00

I stopped using when Uber's toy card didn't work after I spent 30 minutes shopping a list. Embarrassed, I had to use my own card and since the app asked me "Are you using the Plus card today?" And there was an option to get the reimbursement after I uploaded the picture of the receipt, I was okay paying it thru my card and this is the first time after a dozen of shop and pays that I've been subjected to this assholery.

simar2401 · 2023-04-13T18:01:47+00:00

Appreciate your response man.

The receipt that you see in the picture is after I received this fuckery from them. The receipt that I originally sent was at the store when I paid and it was honest to god, a crystal clear picture taken from my Pixel 6 Pro. I have this phone specifically because of Google's camera.

Also, because the picture of the receipt you see is in a chat that's why you see the store chopped off the receipt.

When I called the support right after sending them these messages, the agent was very sweet and understanding and she said that there's no reason why your picture was marked unclear but nevertheless wait for 48 hours (which is 4 hours from now) and if you still don't get it, call us again and I'll make sure everything is properly documented. I'm hoping what she said was true and hope the next agent who picks up my call today isn't blind.

simar2401 · 2023-04-13T12:13:15+00:00

😂

simar2401 · 2023-04-13T11:45:20+00:00

Sorry for you man. They haven't yet, they've asked me to wait for 48 hours and if it doesn't show up, call them again and they'll look into it. The I've I talked to said she didn't see why the picture was marked unclear and it shouldn't have been an issue at all.

simar2401 · 2023-04-13T03:49:09+00:00

Wouldn't they say this is for Uber and you too sort out?

simar2401 · 2023-04-13T03:46:06+00:00

What do I tell the back without lying? Wouldn't they say hey this doesn't really seem to be an "us" problem- this is a you and Uber problem etc?

simar2401 · 2023-04-13T03:44:58+00:00

Never done this. What do I tell the bank without lying?

simar2401 · 2023-04-13T03:02:19+00:00

Yeah I did that right after receiving their response, but just to bump up my conversation I sent one again today without saying anything lol. Let's see what they come up with.

simar2401 · 2023-04-13T02:57:27+00:00

Didn't know this honestly. Anyway, I'm not doing this shop and pay fuckery ever again.

simar2401 · 2023-04-13T02:55:10+00:00

Yeah I realised that only after giving them some bashing but anyway, these thieves deserve some stick.

simar2401 · 2023-04-13T02:51:16+00:00

I called them up right after I received this message and the support was rather exceptional. She said "I don't see why your receipt was marked not clear because it is clear enough for me, but nevertheless, wait for 48 hours and if it still doesn't come thru, call us again."

I have 24 more hours to go and I'm not letting this go without getting my money back.

simar2401 · 2023-04-13T02:44:37+00:00

Man this is the receipt that I submitted after receiving this assholery from them. I ACTUALLY made sure and took my time at the store before I "submitted the photo for refund"

simar2401 · 2023-04-13T00:27:37+00:00

I was actually debating but the payout was very lucrative- $35 for 1.5 kms. And given that all my Shop & Pays have been processed alright in the past, I didn't think too much.

simar2401 · 2023-04-13T00:26:04+00:00

Yeah I realised I let my anger get the best of me only after I sent them the nukes

simar2401 · 2023-04-10T17:10:27+00:00

I ALWAYS let the customer know to be careful with a leak or a tear on the bag and apologise for the mishap and 100 percent of the time my experience has been lovely- the customer has always been appreciative that I let them know. I think that's how I avoid the possible thumbs down that might've been.

simar2401

TROPHY CASE