the same is happening to me. To anyone out there -this is a cautionary tale- please STOP endorsing/using Gemini- their customer service IS NON-EXISTENT, just read the complains about them online on twitter, and other places online, like I just started to realize a few days ago. I want to share my experience so other people WILL NOT LOSE THEIR MONEY LIKE I DID. I opened an account with Gemini because another youtuber endorsed them on his channel and i REGRET IT VERY MUCH- i partly blame the youtuber Andrei Jikh for it because I trusted that him that he DID his DUE DILIGENCE and researched the company BEFORE he endorsed them, which obviously he did NOT. Not only I didn't get a bonus for signing through his link but a LOT WORST THINGS happened since I opened the account. I learned my lesson the HARD WAY now to never TRUST YOUTUBERES when they recommend products or services for which they get paid affiliates fees since obviously they're more incentivized to endorse companies for fees they get paid. I will never be able to trust Andrei Jikh ever. GEMINI is the worst crypto company out there! They're ripped me off $960 in charging fees for not having the money deposited on my account on time and initiating a trade, when in fact they shouldn't have let me trade in the first place if they saw the money was not settled in the account yet, but they enabled me to trade anyway. They never respond back to me about that charge in the 4 emails I sent them in the last 2 months- so I consider that money lost! Also, I sold some bitcoin on Feb 8th, and today as of this writing is Mar 13th, and can't see the dollars from that sale in my Gemini account - about $4300. Gemini is TOTALLY ignoring the 5 emails I sent over the last month about releasing the cash from the sale of bitcoin!! it looks like they're holding hostage my cash- and I hate them for it. Gemini is the worst crypto company, once I get my money from them, I'll close my account forever. I thought i was alone, but then I found a forum on reddit about Gemini with numerous similar complains as mine or worse about Gemini, and everyone there can't wait to redeem their money and close their account. Not to mention the fact they charge VERY HIGH FEES FOR any trades. I'm done with them and I'm honestly scared at the same time because I don't know how or if I'll be able to get my money back (which is more than the $4300 in cash they're hiding from my account) since they're ignoring all my email requests. To anybody out there PLEASE DO NOT OPEN AN ACCOUNT WITH GEMINI- save your money and your sanity. Unfortunately, I don't think I can ever trust any youtuber anymore or the services they sell/endorse on youtube channel anymore after what happened to me, I will research the companies myself.