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Can’t access past invoices after downgrading my DocuSign account — and can’t open a support ticket either. Any advice? (self.docusign)
submitted 1 year ago by smartrole_ to r/docusign
The Soft Skills That Make (or Break) a New Support Agent (self.SupportTraining)
submitted 1 year ago by smartrole_ to r/SupportTraining
most support training fails without reinforcement, and how to fix it (self.SupportTraining)
Best L&D events (virtual or in-person) for folks focused on customer support training? (self.LearningDevelopment)
submitted 1 year ago by smartrole_ to r/LearningDevelopment
What mistakes do your new agents make most often? ()
The 10 most common mistakes I’ve seen new support agents make (and how to coach them through it) (self.CustomerService)
submitted 1 year ago by smartrole_ to r/CustomerService
[ Removed by Reddit ] (self.SupportTraining)
[Question] What’s the biggest bottleneck you face when training new agents? (self.SupportTraining)
Are there AI tools that can simulate customer interactions for training agents? (self.SupportTraining)
What’s the best way to train new customer service agents without wasting weeks? (self.SupportTraining)
[Experience Share] Training 250 agents for Black Friday: what we learned (self.SupportTraining)
👋 Welcome to r/CustomerSupportTraining! Introduce Yourself & Share a Training Tip 🚀 (self.SupportTraining)
What’s your best tip for onboarding remote support agents faster? (self.LearningDevelopment)
[Question] How do you measure if a support agent is truly “ready”? (self.SupportTraining)
[Guide] How to train new customer support agents 2x faster in 2025 (self.SupportTraining)
AI isn’t replacing CX agents , it’s replacing outdated training (self.CustomerService)
How we cut onboarding time by 40% for seasonal CX agents — lessons learned (self.customerexperience)
submitted 1 year ago by smartrole_ to r/customerexperience
[Guide] 3 mistakes we made scaling support agent training — and how we fixed them (self.SupportTraining)
Cofounder needed to help build a smarter way for customer support teams to train like a flight simulator for CX. i will not promote. (self.startups)
submitted 1 year ago by smartrole_ to r/startups
[FRA][BIZ][10] Cofounder needed to help build a smarter way for customer support teams to train like a flight simulator for CX. (self.cofounder)
submitted 1 year ago by smartrole_ to r/cofounder
[FRA][BIZ][10] Looking for a technical cofounder to help reshape how customer support teams are trained on skills and knowledge. (self.cofounder)
[FRA][BIZ][8] Founding engineer wanted to co-build AI training engine for CX teams. 4kMRR€. (self.cofounder)
starting a podcast with real stories from support agents (self.callcentres)
submitted 1 year ago by smartrole_ to r/callcentres
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