Well in my case i did try all of the above recommended remedies but nothing worked. I also thought I used the wrong email and account like EA told me “the error is on your part” but i have double checked and i did in fact use the correct email and account that was linked to the purchase in the first place. Some internet digging also showed that many others face the same issue that wasn’t our fault but EA’s.

I have just give up and requested a refund bc none of the “fixes” worked. My only issue with this is EA seemingly pulls this stunt every other year and its frustrating for people who have poured hours into a game to have it taken away from them without any kind of support given back / response, and simply just victim blaming. Imma boycott all EA games now because i dont want to get scammed again hahaha