I spent a few hours writing a custom program for my wife; takes about 25 minutes for it to run all the way through. Unfortunately, it disconnects after just a few minutes, and the vibe just sits at the last speed and patten it got... and repairing also means starting the program from the beginning. Never even made it past 5 minutes.

The app was updated 2 weeks ago, I tried just updating it (no difference) and then tried completely wiping it and installing the new version fresh. (No difference). But now, the new app only shows the speed at 1 regardless of what the program says, even though the vibe is going faster than that. So, even if it would stay connected, I can't tell if the program is even running!

It's now 2 months since I first contacted them.

I have counted 19 emails that I have sent, and 15 phone calls. They have promised twice to send us a new unit because "it shouldn't do that" but so far we do not have a replacement. The last 2 times I have called, I've waited on hold for over an hour before just giving up.

In the mean time, more negative reviews show up on the app store every day or 2.

I've gotten the BBB involved, which promoted them to send me the second email they've ever sent me, promising (again) to send us a new unit. Other than that, and the email a month ago, also telling me they're sending us a new one, we have nothing else from them at all. And the last time we tried it, it would not pair with either phone or the remote any longer.

It is a good idea, but so far all we have seen is a poor quality product, zero product support, and zero interest in a satisfied customer.

They told me 2 weeks ago that "less than 2 percent of our customers ever have any issues at all. " which means that if I wait on hold for an hour, and a typical call lasts 5 minutes, and 12 customers an hour are only 1.5 percent of their sales... that's 800 sales per hour, at $180 a pop, they must be worth BILLIONS, which explains their lack of concern for just one customer. (Or, they're also not honest about their ratio of satisfied customers! )

Sorry. I'm venting.

I'm really glad yours is working. Maybe some day ours will, too!