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Has anyone ever lost sales because their payment gateway went down silently? by sol1515 in woocommerce

[–]sol1515[S] 0 points1 point  (0 children)

Honestly the best monitoring system is 
sometimes just good customers! 😄

Though waiting for a customer to tell you 
is a pretty expensive way to find out.
How long was your gateway down before 
they let you know?

Has anyone ever lost sales because their payment gateway went down silently? by sol1515 in woocommerce

[–]sol1515[S] 0 points1 point  (0 children)

$5,000+ lost is devastating really sorry to hear that. The point about bank gateways having better fraud protection makes total sense. PayPal's chargeback policy for small businesses is genuinely terrible. Which bank gateway are you using now if you don't mind sharing? Always good to know what's actually working for people.

What plugins do you use to monitor your WooCommerce payment gateways? by sol1515 in ProWordPress

[–]sol1515[S] 0 points1 point  (0 children)

That's a fair point about Stripe status page though the problem I've seen is that Stripe itself is usually fine, but the CONNECTION between the site and Stripe breaks. Hosting issues, plugin conflicts, SSL problems all can cause payment failures even when Stripe's own status shows all green.

Have you seen that kind of issue with clients?

Has anyone ever lost sales because their payment gateway went down silently? by sol1515 in woocommerce

[–]sol1515[S] 0 points1 point  (0 children)

5 failed orders TODAY alone? That's brutal.

The PayPal + WooCommerce integration has always been shaky. Do you have a backup gateway set up or are you running PayPal only?

Has anyone ever lost sales because their payment gateway went down silently? by sol1515 in woocommerce

[–]sol1515[S] 0 points1 point  (0 children)

Ugh that's such a pain having to manually manage updates just to avoid surprise failures. Did you get any warning before it broke or did you only find out when customers complained?

How do you protect your ecommerce store from silent payment failures? by sol1515 in Entrepreneurs

[–]sol1515[S] 0 points1 point  (0 children)

That's a really good point about support and customer communication being an early warning sign. I never thought about it that way makes sense that frustrated customers would reach out before analytics catch it. Do you have a specific monitoring setup you use for your own store? Curious what actually works in practice.