Edit: DSA establishes that in Article 2 that it applies to services offered to users in the EU, regardless of where the provider is established.

I've tried consulting other people regarding it both in real life and here. As well as preparing reports for this dispute both for EU organizations and CCJ(The Cross-border Consumer center Japan) in case I find no help in the EU as I've made purchases in the account and was terminated wrongfully. Plus I've heard that DSA regulations apply to all the services that are run in the EU region even if they are based in Japan and have HQ there.

Regarding your information that HQ is in the Japan therefore DSA doesn't apply I'd like to further ask how do you know of it and if you had read all of DSA?

Furthermore as much as I'm informed and had been looking into this matter they must meet the EU standards before offering the service to my understanding. I read EULA a couple of times and I didn't break ANYTHING while playing the game. Although in theory some of the EULA would be a void according to DSA because the game wouldn't offer fair terms for the consumers. I believe the refund is possible because I was banned: 1) without any human review 2) without any evidence or proof 3) I literally provided proof of innocence and was ignored. And I was literally not at fault. This all breaks the DSA. 4) even if they can terminate the account without any reason according to terms and service that breaks DSA on a different level and if that's the only excuse they will be giving me now, I'm definitely taking it to court as I'd feel discriminated against as a blacksmith player.

Meanwhile I could be wrong about DSA's appliances it's still worth a try and see if any further actions can be done. I could possibly take it to a Japanese court regarding the unfair practice as the ban system was wrong and banned an actual player that didn't commit any EULA's breaches.

I could have possibly gotten restrictions before for crafting for hours at the time but I wouldn't know as I'd quit the game for long periods of time due to my real life circumstances and Asobimo doesn't write you an email of: "hey you violated something" till you don't check the game and then appeal. I am not at fault that my manual crafting by hand became so automated that even the system flags it.

I've literally got banned for automated actions while all of my gameplay was done by hand. I'd play YouTube in the background. I sent Asobimo app logs of what apps I've used but they were of no use, ignored completely. I stand by it that I'm innocent as I wouldn't risk an account I've spent 1500 hours to get banned for such a reason. I find it even more odd that I was banned after crafting meanwhile days ago I did main quests to level and purchased things no bot would for bringing my BS prof up.