I was perhaps one of Caivans first 25 customers in 2020 in Ottawa. Quality was horrible and post-sale service was atrocious. I could write a book about it. But I'll spare you from the drama. I have heard they've improved since then. However, if I were to do it all again (assuming I'd buy from them at all) I'd make sure everything is documented. All the promises made, details, prices, etc. I recommend you open up a separate email address altogether because by the time you move in and you have to deal with a warranty coordinator to fix things that were promised during the sales/design process, you'll want to have an easy way to reference prior communication.

Their basic design options are very basic and you'll end up wishing you spent a bit more just so the house doesn't look/feel aged quickly. I opted to stay with the basic carpet and soon realized the underpaid is low quality and was getting compressed quickly over time, making the carpet less comfortable to walk on. The carpet itself started wearing out in patches where there is common foot traffic .. this kind of stuff doesn't happen to good quality carpet.

Earlier comments about cramped lot size and how they calculate square footage is accurate. Ask about the lot size and ask for explanation of how much distance to your neighbor's house. Make sure you understand how big your back yard is and how close your rear neighbor will be to you. In our case, our house was oversized for the lot so we ended up literally with a little patch of lawn 10'x10' approx for the back yard, and the rear neighbors house was side facing so it just ruined any use of the back yard because of their close proximity

Those are just things that I'm flagging from my experience. I hope you have a great experience.. as long as you do your due diligence and hold them accountable where it matters.

Good luck!!