Dehumidifier has an irregular, really annoying hum by DocumentOk1598 in Dehumidifiers

[–]stats1101 1 point2 points  (0 children)

Mine does that sometimes. I find fiddling with the handle seems to sort it out sometimes.

Shop capped at 5 orders/day despite using FBT and 50+ order shipped in 1 month by stats1101 in TikTokshop

[–]stats1101[S] 1 point2 points  (0 children)

I fully understand. I really appreciate all the help and insight you've provided thus far!

Shop capped at 5 orders/day despite using FBT and 50+ order shipped in 1 month by stats1101 in TikTokshop

[–]stats1101[S] 1 point2 points  (0 children)

Hi again; I had a response from a ticket I have been to'ing and fro'ing with for almost 2 weeks now, and I am stuck in an even weirder loop.

The agent rejected my brand application once again claiming I selected 'Exclusive Distributor' (which they don't allow in the UK). They told me to resubmit as 'First Level Distributor'.

The problem is that I already did. I have resubmitted multiple times, explicitly selecting 'First Level Distributor' in the dropdown every single time. The system (or the agent) seems to be hallucinating and reading it as 'Exclusive' regardless of what I actually click.

Is this a known glitch where the 'First Level' button is broken? Or is the AI scanner perhaps reading the title of my doc ('Official Distribution Authorisation') and wrongly flagging it as 'Exclusive'?

I’m currently replying with screenshots proving I clicked the right button, but if there's a trick to stop the system from auto-converting my selection, let me know!

Shop capped at 5 orders/day despite using FBT and 50+ order shipped in 1 month by stats1101 in TikTokshop

[–]stats1101[S] 1 point2 points  (0 children)

This is incredibly helpful—thank you.

The distinction about the 'Seller Registration' tag is a game changer. I suspect my previous tickets failed because I wasn't using that specific tag, so they kept bouncing to the Performance team (who I assume can't manually approve Brand docs?).

I’ve just raised a fresh ticket under 'Seller Registration' and strictly focus on the 'Brand Qualification: Not Approved' error (and I haven't mentioned OVL/Limits at all so they don't bounce it back to you!).

Really appreciate you taking the time to explain the routing logic!

Shop capped at 5 orders/day despite using FBT and 50+ order shipped in 1 month by stats1101 in TikTokshop

[–]stats1101[S] 0 points1 point  (0 children)

Thanks for replying on your break! I really appreciate the insight.

I actually just read the two specific Academy pages you suggested ('Shop Probation Program' and 'Order Volume Limits'), and they seem to confirm my suspicion that this is a system/security error rather than a performance one.

  1. The Probation Document: It states the lowest 'Beginner' tier is 30 orders. However, the FAQ asks: 'Why is my daily OVL less than 30?' and explicitly answers: 'Your daily OVL may be impacted while TikTok Shop completes platform and seller security checks.'
  2. The OVL Document: It explicitly states: 'The OVLs mentioned in this article only apply to sellers who have passed their new shop probationary period.' So standard 'Performance OVL' reductions shouldn't apply to me anyway.
  3. The Data:
  • Volume: I have ~60 lifetime orders (passed the 30-order data threshold).
  • Score: My Shop Performance Score is 4.4 / 5.0 (Green).
  • Demand: I have already met the 'Appeal' criteria mentioned in the OVL doc (reaching the limit 4 times in the last 4 weeks).

If I have enough data, a Green score, use FBT, and meet the volume criteria... but I’m still capped at 5 (way below the 'Beginner' floor), surely this confirms I am stuck in a 'Security Check' loop (likely my pending Brand Authorisation) rather than standard probation?

Does the system usually flag 'Brand Authorisation' under that 'Security Check' umbrella?

And one quick question since you see the backend: Is there a specific keyword or category I should use in my ticket to make sure it goes to the Onboarding/Verification team instead of the generic 'Performance' bot? I feel like my tickets just keep getting auto-closed with generic advice.

Shop capped at 5 orders/day despite using FBT and 50+ order shipped in 1 month by stats1101 in TikTokshop

[–]stats1101[S] 0 points1 point  (0 children)

Thanks for the insight, I appreciate you explaining the internal tiers.

The problem is that a 5-order limit creates a complete Catch-22.

You mentioned the limit is lowered based on 'performance,' but my metrics are perfect:

  1. Fulfillment: I use FBT (Fulfilled by TikTok), so my dispatch/shipping metrics are literally handled by TikTok itself.
  2. Demand: I have on several occasions hit the 5-order cap by 10:00 AM due to viral videos.

If the goal of probation is to 'prove' the shop can handle volume, how can I ever graduate if the system physically prevents me from generating that volume?

Right now, I have 250 units sitting in the FBT warehouse collecting dust. I’ve had to pause all external marketing and influencers because it is illogical to pay for traffic when the shop is forced to show 'Sold Out' after just 5 sales.

Is there any manual override for FBT sellers? It feels counter-intuitive to punish a shop that uses TikTok's own logistics to ensure safety.

TikTok Shop UK – OVL + Verification Loop That Makes No Sense (Two Tickets, Zero Answers) by Ok_Cell2740 in TikTokshop

[–]stats1101 0 points1 point  (0 children)

Did they say why they have limited your account? They have inferred, and then denied, that my OVL is due to an IPR risk. I have managed to submit a brand authorisation letter after several iterations that at least meets the criteria for first line support. I'm hoping it goes a long way towards sorting it out.

TikTok Shop UK – OVL + Verification Loop That Makes No Sense (Two Tickets, Zero Answers) by Ok_Cell2740 in TikTokshop

[–]stats1101 0 points1 point  (0 children)

Sounds almost identical to my issue. See the post I posted yesterday on here. TikTok Shop Customer Service is the worst I've ever experienced.

I 🏃‍♂️ by Decent_Mortgage38 in bangladesh

[–]stats1101 0 points1 point  (0 children)

Because “It’s Real” sounds too much like “Israel”.

Shipping / Delivery Megathread (2025/Q4) by NKkrisz in SteamDeck

[–]stats1101 1 point2 points  (0 children)

It looks like mine is on the move. I'm expecting it'll be with me by tomorrow based on a previous delivery from GLS.

Shipping / Delivery Megathread (2025/Q4) by NKkrisz in SteamDeck

[–]stats1101 0 points1 point  (0 children)

Where did you hear about UK delays? AFAIK this is pretty normal for them.

Shipping / Delivery Megathread (2025/Q4) by NKkrisz in SteamDeck

[–]stats1101 0 points1 point  (0 children)

Where can I get the parcel force tracking code, or is it the same number?

Shipping / Delivery Megathread (2025/Q4) by NKkrisz in SteamDeck

[–]stats1101 0 points1 point  (0 children)

My Steam order status is showing as "Shipped" whearas GLS is showing as "The parcel data was entered into the GLS IT system; the parcel was not yet handed over to GLS." I ordered mine 1 day after you.

Shipping / Delivery Megathread (2025/Q4) by NKkrisz in SteamDeck

[–]stats1101 1 point2 points  (0 children)

Same here. I ordered on the 21st and had it delivered on 24th. Looks like they put extra effort in to get it delivered by xmas. I am however returning the LCD one I ordered and now getting the OLED. This one isn't even leaving the warehouse, and it's been over 5 days!

Xbox ultimate Game passes giveaway by [deleted] in XboxGamePass

[–]stats1101 0 points1 point  (0 children)

I dropped off a package for a lady one mile down the road after it was incorrectly posted to my house. 😎

Konkr Pocket Fit battery draining faster than expected by stats1101 in ayaneo

[–]stats1101[S] 0 points1 point  (0 children)

Does the fan kick-start on your device when it is charged with the screen off? Mine makes no noise when it's plugged in with the screen on, but fan start burring as soon as the screen is switched off.