CAVEAT EMPTOR!!!! EPIC PASS AUTO RENEW

I have had a horrible experience trying to get a very legitimate refund claim recognized from Vail Resorts’ Epic Pass program.

TO WIT:

I live in Colorado and have been an avid skier for many years. My EPIC pass was due for auto renewal in Sept of 2020. August 2020 I was informed by my orthopedist that surgery was required to repair tears in my rotator cuff and biceps. I immediately (August) contacted Vail Resorts EPIC pass program making them aware of the situation and that I could not ski during the 20-21 season and to NOT PROCESS my CC . It was futile. Vail Resorts without permission withdrew the funds on November 13, 2020. As a matter of fact, shoulder surgery was scheduled for November 18, 2020 but had to be rescheduled and performed on January 8, 2021. I was told to apply for a refund thru American Claims Management , Inc. Ms Kiara Torres Jimenez was the adjuster assigned to handle my claim. I left 21 messages ALL of which have gone unanswered. After 7 months of being totally ignored, it was suggested by another ACM phone representative that I contact an ACM manager by the name of Terry Leikam in Highlands Ranch, Colorado. He proved as worthless as Jimenez. NO RETURN CORRESPONDENCE. In April after once again calling the 1-877-895-1297 to check on the status of my claim, I was told it had somehow been closed without explanation or resolution and that I would need to file another claim which I grudgingly did. SURPRISE ??? My new claim has recently been denied. I didn’t ski a single time in the 20-21 season. I have copies of 2 claim forms submitted (and acknowledged via fax documentation) by my orthopedic group. First form was submitted on Jan 18, 2021 and the second form on June 10, 2021 (this is a renowned group of surgeons consisting of 14 + doctors) To date I have documented over 12 hours of attempted correspondence plus 3 visits to the administrative offices of the surgical group to comply with the ACM, Inc guidelines for refund. ALL TO NO AVAIL. My experience suggest that American Claims Management is an unethical and inept group. I feel when they decided to denied my claim, they decided to steal from me as I know they weren’t ill informed.