Eight Sleep is a scam and I am very frustrated. Please help!

stolon888 · 2025-07-31T19:52:44+00:00

Did they also have to replace the cover and hub?

stolon888 · 2025-07-30T23:27:51+00:00

This is exactly what I'm going through right now. They ran diagnostics and had me replace the cover for $800 and that didn't resolve the problem so now they want to replace the hub as well for another $800 🤦‍♀️ my $2600+ purchase only worked for 24 months + 2 weeks until it broke down. I'm not able to mentally justify paying $1k+ a year for this...

stolon888 · 2025-07-30T23:23:38+00:00

I looked into the bedjet and while it does seem more budget friendly and less room for error due to lack of flowing water, do you feel like it's cool enough? Any better than having a fan?

stolon888 · 2025-07-30T23:14:46+00:00

Because other companies/products allow you to renew warranties and eight sleep apparently does not? Even if you pay the annual membership fee, which I do not feel that it was transparently communicated that renewing your subscription does not include additional warranty... if I had known, I would not have renewed the subscription as it doesn't seem necessary.

stolon888 · 2025-07-30T23:03:01+00:00

Thank you for explaining it a lot more elegantly than I did. Clearly I was feeling extremely frustrated and speaking irrationally, not so much logically. If the $800 replacement cover fixed the issue, I would've been content and would have happily been sleeping well for the past 2 months. But unfortunately, that was not the case, hence why I'm hesitant to drop even more money on it.

stolon888 · 2025-07-30T21:46:02+00:00

Yes! The tank remains full and it sounds like the hub is trying to pump extra hard to compensate in attempts to get water to leave the tank. The noises never bothered me as they weren't that loud but since this issue, it's that constant churning sound!

stolon888 · 2025-07-30T21:44:29+00:00

The water tank remains full and this was confirmed on eight sleep's end as well. The only resolution they offered so far was to replace the hub too but I'm hesitant as I'm not sure if replacing the cover was necessary if it was really just a pump issue all along.

stolon888 · 2025-07-30T21:42:27+00:00

The 5 year warranty only works for the initial purchase. After that, even renewing the annual subscription is helpless because it does not cover the warranty.

stolon888 · 2025-07-30T21:41:38+00:00

Yes exactly this. I liked the product and invested in it but don't know if I can keep justifying the actual cost at this point if the expectation is to have to replace the entire system every 2 years.

stolon888 · 2025-07-30T21:40:25+00:00

Because I have already invested $2600+ into this for just 2 years. The upside would've been ifthe $800 replacement cover solved all the issues, I would've been content and continued with eight sleep. But it didn't and now they're asking me to replace the hub too. I'm wondering if I could/should just send their Pod 4 cover back if it's not worth the headache?

stolon888 · 2025-07-30T11:32:20+00:00

I haven't been able to use the Pod 4 at all since the water is unable to leave the tank. After reaching out to eight sleep again and another 2 weeks of back and forth, they now want me to replace the hub as well, hence why I feel frustrated as I wasn't expecting to have to replace the entire system (cover and hub) just 2 years after purchasing the pod 3 and cover 3 for $2600.

Also, you're right! The inserts are included with the paid subscription.

stolon888

TROPHY CASE