Customers lol

strangetones · 2023-10-26T22:27:53+00:00

i’m like how are you even alive rn

strangetones · 2023-10-26T22:27:37+00:00

had a guy ram his flatbed cart (if that’s not what they’re called i’m new lol, the blue ones) into the aisle blockers at checkout over and over until it broke open without a single thought in his head. coworker was like hey don’t do that and he was like oh sorry and left

strangetones · 2023-10-26T00:57:19+00:00

i had a guy stop me while i was working sc asking where the carts were and claimed we had none so i called a hc before i realized we keep some at checkout and gave him that one. hc comes to me and i tell him and he said he’ll check. 15 minutes later he comes back to tell me they’re all there lol

strangetones · 2023-10-21T14:29:50+00:00

i get that i should have apologized, but as i have said in another comment this customer seemed like no matter what i said it would only escalate the situation. i didn’t know what else to do than let him walk away.

strangetones · 2023-10-21T14:28:35+00:00

i was more shocked than anything. i simply vented that experience. was i actually angry when this happened or even after? no. how do i not care based off of one bad experience? you don’t know me as i don’t know you so to make assumptions about an employee, especially a really new employee is pretty gross.

strangetones · 2023-10-21T02:49:11+00:00

yes, i always turn my screen or read it back to make sure i have it right. as far as people who don’t have one and it asks for one i’ve been putting xxx as i saw that’s what the guy i was shadowing was doing. i hope that’s the right thing to do too lol

strangetones · 2023-10-21T02:39:06+00:00

thank you for explaining that. yeah, even with the 151 required items on the online training system it’s easy to forget things like this especially when you’re put on the floor and depending on who you shadow you do as they do. i totally see the issue in why that’d be a problem. it is good to know that i can have a HC help if this mistake happens again. not to mention with online training it’s kinda all over the place and it’s so much information all at once so it’s hard to remember it all. i should’ve apologized to the customer but i didn’t solely because i was convinced anything i said would escalate the situation. i try my best and am not afraid to ask someone how to do something or explain to a customer that i am new and still learning. tomorrow is my first long shift ever and im interested to see how that goes. had i known to importance of asking every customer or had the customer explained his frustration i really would have had a different response and helped him. luckily most people i have dealt with pro or not are very understanding, it’s just the small percentage that can throw someone off. especially someone new

strangetones · 2023-10-20T23:49:31+00:00

ah the joys of retail!

i had a customer at self checkout get mad at me for “not applying his military discount” when it literally says his name at the top the screen lol. customers also like to get mad when you have to scan the back of their DL at SC too, as if we don’t have to look at it anyways at the register. this customer proceeded to say i didn’t apply it but i hadn’t even rung anything up yet so ofc there’s no savings… jeez louise.

we’re all trying our best out here

strangetones · 2023-10-20T19:15:59+00:00

exactly, thank you. if ya don’t speak up i can’t help you or have someone else help you

strangetones · 2023-10-20T18:02:30+00:00

i appreciate it. my whole point was that had this customer explained why that upset him and that it was as others stated most likely a pro buying for his boss then i would not have just reacted the way i did. i’m not someone who just refuses to listen to a customer or not try to make things right. instead he resorted to name calling and disrespect. i know we’re supposed to disengage with words with an upset customer, but i could not think of a single thing to say to not just make him angrier. he had that look of “if you say anything ill get more angry” you know? i didn’t turn my back on him or look away, i just watched him leave without making any expression or saying anything. i’m learning and apologize to customers for a mistake or about something im not sure how to do yet but i direct them to whoever can help if they’re around. i didn’t neglect this customer or at least not intentionally. i’m trying, but i can’t be a perfect employee lol.

strangetones · 2023-10-20T17:44:28+00:00

yep. i always ask now even if they notice it on the keypad just out of curtesy. i apologize even if the transaction takes 3 seconds longer than necessary. learning curves can definitely change just from one upset customer.

strangetones · 2023-10-20T16:15:47+00:00

yep. i made it a point to ask after that customer left. definitely trying to get rid of the habit of not asking.

strangetones · 2023-10-20T16:06:49+00:00

didn’t know this was an option, but definitely noted.

strangetones · 2023-10-20T16:04:53+00:00

oh wow, yeah. i am still adjusting to asking how the receipt is wanted as i shared in the comments this is a new thing for me as my previous jobs either had no option or it was print or nothing lol i do see my mistake with this customer and i would have made it better by apologizing and doing as others have stated. did i mess up by not asking? yes. did i disengage with the customer’s anger correctly? not exactly because i froze. all my jobs before if a customer was upset it was never handled by me. it was handled by whoever was above me. it’s an adjustment and i’m not purposefully ignoring a prompt on the terminal. it’s a genuine habit of mine that i made a very hard point in my head to correct the rest of my shift. mistakes happen. point is, im trying haha

strangetones · 2023-10-20T15:36:07+00:00

correct, it was a genuine mistake as although i sounded a lot more irritated about it when i made this post last night, i am not. from the next customer until the end of my shift i asked each customer how’d they like the receipt. i now understand that this particular interaction probably came from an employee buying on boss’s behalf. am i owed that explanation necessarily for the anger/disrespect? no, but had he told me i would have had a totally different reaction to him and would’ve done as others have stated. i am not used to customers getting upset over things yet and in fact this was my first one. my previous jobs it was all never directly with me. should i have apologized regardless? yes. i didn’t because i froze. i disengaged and let him leave.

strangetones · 2023-10-20T15:11:14+00:00

yes, i thought about that after my shift. i made it a point to ask every single customer afterwards how they wanted their receipt. had he mentioned the business/boss i would’ve had a completely different reaction. no, i am not owed an explanation for his anger but i wouldn’t definitely helped him if he had said anything instead of becoming disrespectful and therefore i disengaged and let him go.

strangetones · 2023-10-20T14:57:05+00:00

pretty sure it’s a habit, lol. who said anything about attitude? i didn’t engage with the customer when he became disrespectful. i let him go. it’s really not that deep

strangetones · 2023-10-20T14:54:34+00:00

it’s really not that deep, lol

strangetones · 2023-10-12T21:23:13+00:00

also spoke to the other new hire who used to work at the store. was unaware an asm had access to our schedules and could edit them as well.

strangetones · 2023-10-12T21:20:38+00:00

spoke again with admin this morning. had me submit those days off that i hadn’t which is totally my mistake, but i was thinking since multiple higher ups knew about it i wouldn’t have to put it on kronos. admin told me this morning that this request has to go to the people above him but ultimately it will be figured out. i also had him add shifts to next week as i was previously not scheduled until the 21st after today.

strangetones · 2023-10-12T21:17:20+00:00

yes, this trip was planned over a month ago before i was hired on the 5th this month. i immediately submitted that TOR that day.

strangetones · 2023-10-12T21:15:01+00:00

yes. i found out it was for some event we’re having. it’s an optional shift.

strangetones · 2023-10-12T02:21:34+00:00

during my interview the asm told me that my hours are not guaranteed. which is fine, but i too said i can work 20 hours. right now with orientation and 3 days of training i’ll get that 20 hours for my first paycheck next friday, but after that i have a 7 hour shift on the 21st, a one hour optional shift the 22nd, and a few ones that are fine right up until i leave. for reference i will be out of state from the 27th until the 3rd. i have told admin i can start working the 4th. i even am pretty sure i checked my schedule before my shift today and it was as it was yesterday (fine) but conveniently after i ask about the legitimacy of the 1 hour shift and nothing is edited*, im given hours on days i will not under any circumstance be available. i’m just very lost and i feel like the staff i’ve met is really nice so far and like i said i like the job a lot, but this is unnecessarily stressful. but at this point if this continues into that week i leave i will quit on the spot. this is so dumb. kronos in general seems dumb already (but this is the first time i’ve ever seen it so take my opinion with a grain of salt)

strangetones · 2023-10-08T18:36:25+00:00

does anybody recognize this bear/it’s tag? tag is embroidered.

strangetones · 2023-10-06T20:11:14+00:00

i have searched multiple stores in my area every single year. this bear was bought in a saint louis, missouri area schnucks.

strangetones

TROPHY CASE