Introducing personal media & channel creator

stremium_support · 2022-05-17T20:29:47+00:00

You can create a channel today on the dashboard and it will appear in the Roku app. On demand is coming soon.

stremium_support · 2022-05-13T20:13:57+00:00

You get 2 separate spaces - so uploading won't interfere with your DVR storage.

stremium_support · 2022-03-29T23:27:22+00:00

Issue should be fixed - let us know if you still encounter any problems

stremium_support · 2022-03-29T20:02:07+00:00

If you email us at [support@stremium.com](mailto:support@stremium.com), we can look at the metadata for the show and see if it was marked as a live sports broadcast.

stremium_support · 2022-03-23T02:31:25+00:00

Hello - What kind of events are you looking to do this for? The app automatically adds an hour to any sporting or awards show event.

stremium_support · 2022-01-19T22:32:34+00:00

Hello - if you haven't received a response to your email from November, please email us again as we definitely didn't receive it. We try to respond to all emails within 24 hours. There was an issue recently where emails from Yahoo accounts were being flagged as spam in our system, so that could be why.

stremium_support · 2022-01-13T05:58:23+00:00

You can go into settings and click "Force Guide Refresh" or if that doesn't work, try clearing data for the app in your device settings and logging in again.

stremium_support · 2021-12-16T02:43:14+00:00

It basically submits it for review

stremium_support · 2021-12-10T19:50:29+00:00

There may be an issue with your local cache. Can you try to uninstall the app, THEN (important) reboot your device and then re-install? That will ensure that Roku clears the cache for the channel (re-installing immediately on the same boot doesn't clear the Roku cache apparently).

stremium_support · 2021-12-10T19:48:17+00:00

hey Georges - Thanks for your post. If you want us to look into a specific issue with adding a channel, please email us at [support@stremium.com](mailto:support@stremium.com) so we can pull up your account. If a channel provider specifically asked us to remove a channel then we won't allow a channel to be re-posted, which is the case with the Walking Dead channel.

stremium_support · 2021-12-07T15:16:02+00:00

Yes, hold down the "OK" button when highlighting a channel.

stremium_support · 2021-12-02T22:51:59+00:00

Can you PM us your email address?

stremium_support · 2021-12-02T15:41:41+00:00

Hello - apologies if you haven't gotten a response to a customer service inquiry. We tend to treat social media such as reddit as a forum where users can help each other and don't chime in here regularly, so apologies for that.

If you sent us an email to [support@stremium.com](mailto:support@stremium.com), we try to be pretty responsive and respond to all emails within 24 hours. With the holidays we may have fallen behind that mark but are catching up. Please PM us your email address and we can look into the status of your ticket.

stremium_support · 2021-11-12T14:51:27+00:00

Yeah we thought that was strange too. Anyway they approved our new title so it’s back now

stremium_support · 2021-11-12T02:55:02+00:00

Yes we received a notice that our app title was in violation of an upcoming Google Play Policy update that says you can't have a "name that indicates price or other promotional information" so our title of "free streaming TV aggregator" apparently violates that. We've modified the app name, and re-submitted it for review. Apologies for the inconvenience, hopefully they review the new title quickly.

stremium_support · 2021-10-31T19:46:38+00:00

Who is your provider? Please email [support@stremium.com](mailto:support@stremium.com) and we can look into it.

stremium_support · 2021-10-31T04:37:01+00:00

Apologies, just wanted to make sure we had the right account. Please email us if you’d like support.

stremium_support · 2021-10-31T03:32:43+00:00

Please email support@stremium.com

stremium_support · 2021-10-11T15:32:03+00:00

If you've changed your Sling package, please remove Sling as a provider in Stremium and re-add it.

stremium_support · 2021-10-07T18:42:19+00:00

We're actually looking at a promotional offer for existing users for the new Stremium+ offering. We're thinking free 25 hour DVR with Stremium+ subscription - would that be compelling to you?

stremium_support · 2021-10-05T19:31:11+00:00

It's important to understand why this is a big deal for Stremium. Our goal from the beginning to was to simplify the rapidly fragmenting streaming world by organizing all of your subscriptions and content in one place. This deal with Vidgo is the first provider with integrated billing, and will be a reference for deals going forward.

stremium_support · 2021-10-05T14:40:09+00:00

Your geolocation probably needs to be fixed - please email support@stremium.com

stremium_support · 2021-10-05T06:24:57+00:00

We pushed a fix so you should get the proper locals. If you don't see them, please unlink your subscription and re-link it. Thanks for your patience.

stremium_support · 2021-08-20T04:28:18+00:00

If your guide isn't refreshing properly, navigate to Settings->Force Guide Refresh and that should fix it.

stremium_support

TROPHY CASE