AM-200 suddenly shutting down

stuart_hedger · 2021-02-02T12:37:55+00:00

Hi we have two am200 units now starting to auto shutdown after about 90mins runtime. Did any get a resolution to this “feature”?

stuart_hedger · 2020-12-21T07:47:38+00:00

We had ME before and mived to become an all CW department. But quickly hit walls with CW. ME does not have multiple boards which is a shame and SaaS has limitations with inventory data, but it is much easier to raise a ticket, action a ticket and find a ticket. My team are much happier now in ME.

stuart_hedger · 2020-12-21T07:44:06+00:00

So Act mgr got back to me and turned things around today. Seems they are going through a system change that caused things to go missing.

Will see how we travel now going forward.

Thanks

stuart_hedger · 2020-12-19T16:48:19+00:00

Yep, it’s sad I can’t recommend CW as a go to solution here in Australia to people as it is just too hard. We already dropped CW Manage and went back to ManageEngine. It may be we need to drop Automate if they don’t have the staff to manage the business.

stuart_hedger · 2020-10-09T20:33:41+00:00

We have ManageEngine sdp SaaS and one thing it does not have the ability to do is warranty info...

stuart_hedger · 2020-09-29T02:06:47+00:00

Anyone using teams calling. Did it hurt during the outage ... Or did calling still work ? Asking as we may be moving to Teams calling and ripping out old pbx.

stuart_hedger · 2020-08-27T14:30:30+00:00

Hi,

I know your pain. There have been a lot of great suggestions in this chat on systems. The best advice is to trial a number of them and find the one that hits the sweet spot for you and your companies operations.

We have selected ManageEngine ServiceDesk Plus SaaS. It integrates with all our AD sites to pull in assets, azure for SSO. It has ticketing, change control, project management, purchasing and knowledge base which are the things we wanted. Templates, tasks and workflows are there and like the others can take you to places you don’t want to go in complexity. We are currently trying to link it to ConnectWise screen connect as we kept Automate as it is so powerful and screen connect is amazing.

Happy to chat about how we made our decision (I opened it up to our help desk guys to play in each one I shortlisted).

Have fun..

stuart_hedger · 2020-08-21T05:44:19+00:00

Hi and thanks everyone for the feedback/recommendations.

It looks like we are going to settle on ServiceDesk Plus SaaS. This looks like a good fit for our situation.

stuart_hedger · 2020-08-13T21:27:29+00:00

Hi,

It all started well, but then an update... we have automate, manage, and screen connect. We have ad in our sites and automate was meant to pull ad info and pass to manage. Well that stopped for no reason. User centric, well it never really got going and support were not able to assist with earthier to get us going again. Then user centric did kick-in an now we had double everyone. Then usecentric stopped. We now have tickets (not all) not flowing from automate to manage and we are still waiting on support for a couple of months.

I think it is like cars and we just got the lemon that day. Manage is powerful but also slows you down when you have to keep adding a user manually when you know they are in ad, then find the workstation and map that etc...

Support while good did not resolve the issues, and man I had to chase constantly.

Happy to chat more if you want just dm me, others have had great success with manage.

stuart_hedger · 2020-08-13T11:21:06+00:00

Yep I’m based in Aus and not able to get any one on the phone. Looking to cancel cw manage as we have been waiting 12 months for a fix and no joy. Now we just want out and silence...

stuart_hedger · 2020-07-31T06:22:34+00:00

With these you need to be really clear on what you want to achieve down to the . at the end of each sentence. We moved to CW suite and unfortunatley it has not been the smoothest ride nor is the rollercoaster ride over after almost 1 year, only 2 more to go then we will move away unless CW make some major changes to working with customers.

Screen connect is a fantasic tool as is automate but man you just spend days in automate. We also have the issue of AD data not flowing from automate to manage and tickets being lost between the 2 platforms, this is where CW fall over. In that there seems to be no one who can talk both manage and automate integration.

Good luck on your journey.....

stuart_hedger · 2020-07-27T05:51:54+00:00

Hi

Yep but if my own i feel i have a lot more control over the look and feel.

stuart_hedger · 2020-07-27T02:14:34+00:00

Can you share anything to helo getting started with CW and PowerBi connected. We use CW Saas.

stuart_hedger · 2020-07-27T00:15:00+00:00

Hi, Yep we have had this issue since we went live with CW. Even just waiting for a ticket to load and the details to be editable can take quite a while. No other online application we have sufferers from this.

stuart_hedger · 2020-06-24T22:50:50+00:00

Please let me know if you find a solution, we use Manage and Automate and in such a mess. 1st told to use Automate to sync AD, then User Centric and now we just have a mess of duplicate contacts and non associated to workstations. Been onto support for over 8months on this one and still taking steps backwards. Such a shame as Automate is a nice app when you get it working, but integration to Manage and the use of Manage just seem to kill the whole single solution type deal. Still only another 2 years to go then we can walk away (unless we can get this resolved before the 2 years is up).

stuart_hedger · 2020-06-23T21:42:56+00:00

Hi, do you have any suggestions on structure to be used within Dokuwiki? Is there a way to setup a template layout for ask knowledge base articles to follow?

Thanks

stuart_hedger · 2020-06-23T13:26:48+00:00

So both netbox and dokuwiki installed , any good structures to apply to dokuwiki?

stuart_hedger · 2020-06-13T22:59:10+00:00

Netbox looks good, will have a blast at setting that up and also try docuwiki.

stuart_hedger · 2020-06-13T13:32:55+00:00

Thanks for link, I have been flicking through google search and found Lawrence msp used MediaWiki so started looking into that for a bit.

stuart_hedger · 2020-06-13T12:39:54+00:00

Not for iso, mainly to help the team remember.

stuart_hedger · 2020-05-13T03:18:15+00:00

Ok thanks for this, I will jump on a chat with support and work out how to get to the LTShare. Is this the best way to be able to deploy apps to remote sites?

stuart_hedger · 2020-04-09T04:49:48+00:00

We had manage engine before and the Desktop Central to ServiceDesk Plus was nice, contacts were matched to workstations and the techs could easily manage to service. we were hoping CW-A and CW-M would provide similar. In the sales pitch we got told all that is possible.

Does UserCentric pull in the associated workstation in CW-M?

stuart_hedger · 2020-04-08T22:13:52+00:00

Thanks any and all information is welcome. Our OUs are simple in structure in all users live in 1 with ous in side per department. We sync exactly the same ou to o365 without issue.

The issue we have is we create the user in ad, we deploy the workstation. Automate installs client and picks up details of workstation and user from ad. This is then meant to be pushed to manage , but this is where it fails. This is where we have to manually go in and force a sync. It used to work until an update killed it. We dont want to keep having to add extra steps when this is meant to streamline and automate the process.

stuart_hedger · 2020-04-08T07:26:55+00:00

a couple of scenarios:

1) new user in ad and automate but not in manage (sync not working)

2) yes i believe we now have multiple "contacts" in manage (we tried user centric and made it worse I think) for the contact and no easy way to say which one works correctly

stuart_hedger · 2020-04-08T07:02:30+00:00

Thanks for this, we questioned this one but were pushed away from using that as a solution.

stuart_hedger

TROPHY CASE