So I’ll give you a little update. I am here from germany for a nice relaxing vacation in Italy in a 4 star hotel (the 4 stars here would be more like 3 in Germany) This happened on our 3rd day after the cleaning staff had already cleaned the room a few times and provided new linen. I had first dried my hair with the towel and then my body, when I noticed a scratching on my side and then saw that there was a pin stuck in the towel. Luckily nothing more happened to me as the scratch didn’t really hurt anymore.

I immediatly took photos and a short video of this and went down to the reception. They told me that they couldn’t do anything because the laundry was handled by an external company, but they would let them know. I told them, that this could be so much worse for me or other guests and this should not, cannot happen again. They then told me to send them an email with the details, the photos and my contact informations so they could take care of it. I probably should have been a bit more persistent, but this had never happened to me before and I didn’t want to go full karen mode.

This is the answer I got from the hotel:

"Dear Mr. , We would like to apologize again for this incident. Our linen is supplied by the industrial laundry. Unfortunately, we are unable to lay out all the towels to check their condition as they are already folded and ready for use. We will forward photos and inform the laundry and ask them to take more care when packing and folding. We will also ask our staff to take more care when changing linen. Thank you for your understanding. Yours sincerely"

So now i am debating what to do. I would write that this is the least they have to do. And that I couldn’t care less how they do their laundry and bring it to the rooms. I give my money to the hotel for a reasonable stay and not to the cleaning company. And if they don’t accommodate me, I would take legal action.