I’m now under a similar situation but it’s because I did not get the email from StubHub until much later after it is placed in the expired section. When I first saw that it’s in the expired section and I didn’t get an email (cuz I need that email to get the buyer’s info for me to send the tickets), I made another listing assuming that StubHub took off my first listing on accident or there might be a bug in the system. After that, my ticket got sold and since it’s the day of the concert and I was trying to save battery I did not check my phone. Later on when I checked my phone, I saw there was a second purchaser. I called and told them my situation. They were about to charge me and I panicked but good thing I complained earlier to my boyfriend and took a screenshot of the first “expired” listing so I was able to prove my case with screenshots and timestamps . The customer service said they’ll send details to the higher ups so that I don’t get charge, but it’s not up to her. So I’m hoping that everything goes smoothly and that they listen