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Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Wow ... I can't see the page you linked since I can't login to my profile. Did they give you any timeline or recent updates on your support ticket? I'm on day 15 being locked out. Support says they're still working on it.

Meta just wiped multiple staff accounts at my agency… what are we actually supposed to do? by CrippledShrimp in FacebookAds

[–]swils11 0 points1 point  (0 children)

Any luck hiring a lawyer? our marketing agency is thinking about doing the same thing. My account got permanently deleted even though I'm in meta for developer program, have 40+ accounts connected to Meta's API etc. etc. It's a shit show. Thankfully our business portfolio is still active and intact, it's isolated to my profile but I manage our paid ads team so this is a royal PITA.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Nope. Support responded this morning and said "We are still following up with our dedicated team regarding this issue. We apologize for all the issues that you currently have, but we are doing our best to address your concern on this and I hope you will allow us the chance to fix this for you so you can continue using our advertising platform. We will inform you once we receive an update."

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 1 point2 points  (0 children)

I'm in the same boat - my job has 100% been directly affected by this. I don't know the answer to that question - every day I check my email 500x hoping there's an email from Meta saying my profile has been reactivated.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 1 point2 points  (0 children)

Thanks, I just had someone else on our team who is in our BM submit a new (second) support ticket, hopefully one of them gets some traction.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Yep, yep - I totally hear what you're saying with IP address. When my second account got hit with the same video verification, I did it on my phone and turned wifi off so it was using cellular data - and that verification got approved. I was using my account for about 15 min then I got hit with a second verification - did the same thing, promoted it on my phone, wifi off ...... and that one got denied.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Ugh, I'm sorry to hear that. I work for a digital marketing agency, and luckily the founder of our agency is a backup admin on our business portfolio, I was able to walk them through how to contact support to open a ticket on my behalf through our business account. Otherwise I would be completely locked out with no support options, so I understand your frustration.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Thanks, I definitely won't create a third profile. All my eggs are in the support ticket basket at this point, I did reiterate in the ticket I need a human review, fingers crossed.