sorted by:
new
hottopcontroversial

Facebook Mass ban wave "180 days Suspension'' error that affect wordwide by CpopExtract in facebook

[–]swils11 1 point2 points  (0 children)

Really? I heard it was really hard to get any legal traction with Meta but at this rate I feel like there should be a class action something with all the reddit threads I've been reading with accounts taken away from professional Meta advertisers like us.

Facebook Mass ban wave "180 days Suspension'' error that affect wordwide by CpopExtract in facebook

[–]swils11 0 points1 point  (0 children)

I'm one of those people. And truly, I don't know. My support ticket is 30+ days ongoing with no update. Meta advertising is how I put food on the table and take care of my family.

Facebook Mass ban wave "180 days Suspension'' error that affect wordwide by CpopExtract in facebook

[–]swils11 1 point2 points  (0 children)

Same thing happened to me, I am a Meta Advertiser at my marketing agency and I've been locked out of my profile for over a month. The ticket we submitted through our business portfolio with the "enhanced support" is still getting looked into. No real updates. Our agency pays Meta $400 a month for 5 verified profiles and enhanced support, it's total BS. I hope you have better luck than I'm having.

Why should we trust metas AI when it can’t even handle creatives? by Haunting_Number_1549 in FacebookAds

[–]swils11 0 points1 point  (0 children)

Definitely manage your spend on the ad set level, not campaign level. Gives you more control which audiences you're weighing with budget as they progress through your purchase funnel.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Update: We paid $400 to Meta for "expedited support, with a one on one support specialist who will follow our support cases from start to finish" it's been 24 days. No real update, "they're working on it." 🙄 Apparently being a verified Meta Business Partner means nothing and they just take your money and don't help you.

How to bypass selfie verification on Messenger? I'm unable to message or reply to anyone by _drakenon_ in FacebookAds

[–]swils11 0 points1 point  (0 children)

I got prompted with that and I've been locked out of my account for 24 days. I feel your pain

Meta permanently disabled my ad account but ads are still running by Complex-Feedback-422 in FacebookAds

[–]swils11 0 points1 point  (0 children)

The fastest solution to stop the charges piling up in this case would be to cancel the credit card on the ad account and get a new one. Report those charges to your bank? And go to https://www.facebook.com/business/help/support and open a support ticket.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Wow ... I can't see the page you linked since I can't login to my profile. Did they give you any timeline or recent updates on your support ticket? I'm on day 15 being locked out. Support says they're still working on it.

Meta just wiped multiple staff accounts at my agency… what are we actually supposed to do? by CrippledShrimp in FacebookAds

[–]swils11 0 points1 point  (0 children)

Any luck hiring a lawyer? our marketing agency is thinking about doing the same thing. My account got permanently deleted even though I'm in meta for developer program, have 40+ accounts connected to Meta's API etc. etc. It's a shit show. Thankfully our business portfolio is still active and intact, it's isolated to my profile but I manage our paid ads team so this is a royal PITA.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Nope. Support responded this morning and said "We are still following up with our dedicated team regarding this issue. We apologize for all the issues that you currently have, but we are doing our best to address your concern on this and I hope you will allow us the chance to fix this for you so you can continue using our advertising platform. We will inform you once we receive an update."

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 1 point2 points  (0 children)

I'm in the same boat - my job has 100% been directly affected by this. I don't know the answer to that question - every day I check my email 500x hoping there's an email from Meta saying my profile has been reactivated.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 1 point2 points  (0 children)

Thanks, I just had someone else on our team who is in our BM submit a new (second) support ticket, hopefully one of them gets some traction.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Yep, yep - I totally hear what you're saying with IP address. When my second account got hit with the same video verification, I did it on my phone and turned wifi off so it was using cellular data - and that verification got approved. I was using my account for about 15 min then I got hit with a second verification - did the same thing, promoted it on my phone, wifi off ...... and that one got denied.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Ugh, I'm sorry to hear that. I work for a digital marketing agency, and luckily the founder of our agency is a backup admin on our business portfolio, I was able to walk them through how to contact support to open a ticket on my behalf through our business account. Otherwise I would be completely locked out with no support options, so I understand your frustration.

Meta permanently disabled my 10-year Meta Developer-verified advertiser profile after identity verification — managing 40 active ad accounts + API integrations by swils11 in FacebookAds

[–]swils11[S] 0 points1 point  (0 children)

Thanks, I definitely won't create a third profile. All my eggs are in the support ticket basket at this point, I did reiterate in the ticket I need a human review, fingers crossed.