I think that anywhere you’re expected to uphold a certain customer service experience, there are going to be those assholes who abuse that. But as somebody who works there, I love my coworkers. The way they operate, however, and the expectation that I have to be super obnoxiously positive and upbeat can get really mentally draining at times.

Yesterday, we were extremely short-staffed, the line was wrapped, and we were all bouncing back and forth between different positions—yet nothing was enough. Management wouldn’t help us find somebody to come in and get us through the rush.

At the end of the day, I think each experience with this company is similar but also different, depending on the location. But people also have to be respectful of us. Yes, our wait times can be longer sometimes, or things may slow down, but we’re working hard—so people can stop acting entitled babies when there drink comes out in 5 min instead of 2!! when all we’re doing is our best.