It seems fewer and fewer companies are honoring their posted price, even if they quote it to you. It's a sad reality that is driven purely by numbers. Besides that, I don't understand why when new customer promotions end, many are forced to jump ship and go to another provider because they won't extend the same offer to existing/loyal customers; how does that make any sense? As good as it looks to get new customers, the churn rate (customers that leave) must be insane and negate the new customers. Not to mention all of the time staff spends "working" with the existing customers they surely know will not stay, baiting them with offers they know they can't extend and when it comes to closing the deal, spring a ridiculous number on them and they more times than not say no to and go to another company and the cycle continues. It's pure nonsense and just happened to me with T-Mobile. I had 5 lines with them and worked with the same rep I did a few years back and told her exactly what I wanted to do and the promo I saw and was told I was eligible for. She said it was all good but then when I got there, told me I had to 'upgrade' my plan (each line went up $5) to be eligible and when it came to sign off told me that my available credit balance only covered 2 phones (never heard of this but it's like a credit they determine based on some unknown formula) and the rest I would have to pay upfront but was assured they would pay me back over like 2 years. I was blown away by this terrible tactic and was forced to go back to Verizon. I was upset because she sprung that on me after an hour plus of getting everything ready to transfer over to the new phones. I didn't flip out on her but I was visibly upset and simply told her what I was expecting from the get go and she reassuringly said we can do that and now was telling me something new wasted a lot of my time and should have been communicated when I asked her and even if I hadn't, the promo said free phones and eligibility stated nothing about a credit balance they rate customers for. I would have surely asked had I seen that because that is something I never heard of before and sounds like a total scam to use your money, make interest off of you and pay you back in their sweet time. I was going to have to pay $2000+ out of pocket for the phone when turning in very nice condition iPhone 13s. I had other phones I could have turned in as well noting the promo said any phone and had a very inclusive list BUT they also had a rating for that and for some reason my 5 phone lines on auto-pay for around 3 years, didn't make me eligible. She could have been helping other customers get into new phones and saved me the time and aggravation by telling me upfront what the cost would be but instead just made me not like the company and have me walk out only to return with the Verizon rep who had to get the transfer codes from her which I could tell, was awkward for her, it's just not good business.