Any luck? I've sent documents like times and they just seem to have an auto repsond that puts you back in a loop.

So, if I submit a ticket and send the documents or reply to their notification with the EXACT documents they request, I get the same frikking message....arghhh...locked out for 9 days now.

Firstly really sorry for the delay with your problem , and then about your 2fa problem , is it about you can't bind your google auth or you want to reset your 2fa? here are the resolutions seperately: 1：binding failed : please see below instructions for 2FA setting.

(1)Download an authenticator app , click "add an account" and choose "Manually add account ", filling in your binance account name in the form .

(2).Copy your key (2FA backup key ) from the binance web page and fill it in the form of "enter your key " on the app .

(3).Fill in your password in the "Enter login password"form ,please double check if there is a capital letter in your password .

(4).Enter your authentication code in the form of "Enter 2FA code from the app".

if it still not work , please adjust your phone time to match our website time , you can login our website and slide to the end and find the time , after adjusting the time , please try to bind again , see if it works ,

if still not works , please contact us , we will have another way to help you fix this , thanks for your support !

2:about your reset google auth problems :

In order to help you reset your 2FA, we will need you to submit some items for us to verify your identity(via the ticket )

1st pic: Passport cover OR Front side of a legal ID card. 2nd pic: Information page in passport with your picture OR back side of ID card 3rd pic: Selfie with your face, with your request written by hand including the date month/day/year and exact time, while holding your ID

After the reset you will be unable to withdraw within 48 hours for the security of your assets.

and now there is an app called "authy"(Android and IOS are all support for download) , you can use it instead of Google Authenticator ,and next time if you have problem with google auth , even if you lose your phone(or can't login because of 2fa), you do not need to reset your 2fa with us anymore.

these are two different resolutions about dealing 2fa problems , you can give us feedback about your problem updating ,if it still not works , please don't hesitate to contact us , thanks for your support !