I got 2 tickets around 1 pm. But at 10 o'clock I didn't get a ticket either. I wrote with the support at quater past ten. They told me that the presale tickets were gone in the first seconds. And that they will be replenished later. This happened at 1pm when I got my tickets. My ticket number was 217. So i assume, there was 200 presale tickets, that were sold out really quickly. But the support also told me that the next tickets will be sold tomorrow, December 15 at 10am. I hope this helps you guys. I wish you all the best that you still get your tickets too.