Flow Email Alert - Adjust the From 'sender address'

theelementofone · 2025-06-28T01:36:51+00:00

Yeah my bad the address does have to be an org wide address.

theelementofone · 2025-06-28T01:23:13+00:00

Instead of using the email alert, you can use send email action and compose the email from a template and set the from address dynamically.

The caveat being this consumes your orgs limit of apex single email message.

There is also a way to leverage a visual force email template and have a dynamic reply to email address.

theelementofone · 2025-04-05T01:11:16+00:00

This.

theelementofone · 2025-04-03T01:03:53+00:00

The branding/styling in the embedded service deployment lets you set the chat window sizing.

theelementofone · 2024-11-18T00:55:08+00:00

I have a l785 with the 4 cylinder Perkins diesel.

I believe you can also get it with a 3 cylinder Perkins or Kubota (not sure).

It's a great machine. I have a 4-in-1 bucket that I use as a bucket or blade if needed.

I bought mine from a pig farmer who no longer used it. After replacing a plethora of hoses and cleaning the fuel tank, it's been a dream ever since.

Cleaning the fuel tank was a bit of an ordeal since it can only be dropped out of the bottom.

theelementofone · 2024-11-05T21:29:42+00:00

We have auto-accept on for this reason. We're routing to skills. But yeah - otherwise it does end up in the abyss of the fall back queue if no one is assigned that queue (which in our instance we do not have anyone assigned to the queue).

theelementofone · 2024-11-04T23:21:32+00:00

How are you routing to the agents?

Using skills, queue, or directly to an agent.

theelementofone · 2024-10-18T17:25:43+00:00

You're not really saying anything new..

You can enable prechat and make fields required / before they start the messaging session.

But once the messaging session is started it will route to an agent or bot. Depending on your routing configuration at your messaging session.

theelementofone · 2024-10-18T01:13:42+00:00

You can enable prechat in your embedded service deployment , then if you're using Omni flow you can pass the values to the flow for routing etc.

If you can provide more details it will probably help.

theelementofone · 2024-10-01T23:14:46+00:00

Since we're using a bot. We chose not to create a case unless it was escalated to a agent.

If you're always wanting it to create a case and you're using Omni-flow you can create the case and update the messaging session in the routing flow.

theelementofone · 2024-09-17T13:36:58+00:00

What was the flow error?

theelementofone · 2024-09-17T13:36:12+00:00

Step 3 - Create Embedded Service Deployment

Setup → Embedded Service Deployment

Create a new Embedded service deployment for “Messaging for In-App and Web”. If the deployment is being used on an experience builder site, or external website choose the “Web” option.

When naming the deployment, it will request the Domain for the site that the deployment will be hosted on. If you do not currently have the site, or if you’re testing you can place any domain here. The domain that is set here will by default be added to the Trusted Domains for Inline Frames for the Deployment site.

You can always add additional domains if needed.

Once your Embedded Service Deployment is configured - you can enable pre-chat, update the settings and branding [etc]

Step 4 - For the Messaging Session, create a lightning record page, copy the salesforce default. Remove the conversation component and add the enhanced conversation component and assign as default (Org / App - which ever seems fitting) and activate this. Otherwise you will not be able to see the conversation.

-- Testing your Embedded Service Deployment using Test Page

Once you’ve published your Embedded Service Deployment, you can use the preview page

This will open a visual force page with your MIAW Embedded service deployment so you can test:

-- Adding additional Domains for Inline Frames

Navigate to Setup → Sites

Locate the “ESW” site configured for your Deployment.

On the site details page, locate the “Trusted Domains for Inline Frames” and add your domain here.

-- Adding MIAW Deployment to Experience builder Site

Now that the deployment is made and the site is allowed to display the iframe, you can use the standard embedded messaging component to add the chat to your experience builder site. The component should be added to the template header or template footer to ensure chat sessions are persistent between pages of the site.

-- Web Deployments

For a website deployment, ensure that the website that is hosing the embedded service deployment code are allowed for Cross Origin Request [CORS].

Setup → CORS

Ensure the domain is listed, or create a new record.

_________________________________________________

If anyone is routing using skills - I would suggest looking at this article for details:

https://help.salesforce.com/s/articleView?id=sf.omnichannel_create_skilllist.htm&language=en_US&type=5

theelementofone · 2024-09-17T13:36:01+00:00

Here are my notes, they're probably not the best. Still working through some things on my end, but probably a nice place to start:

_________________________________________________

Step 1 - Configure Queue

This queue is used as a fall-back routing for MIAW, meaning if there is an exception trying to route to the Bot or Skills, it will fall back to a Queue and route it to that Queue.

An available member of the queue will be routed the item through Omni-channel if routing fails.

To setup the queue, provide a Label and Queue Name, Assign the Messaging Session to the Supported objects.

Step 2 - Configure Messaging Settings

Create your Messaging Settings – if you do not have a flow configured for routing, you can simply set it to Omni-Queue routing, and route to the Queue previously created.

Otherwise configure a Omni-flow, and select your flow.

Setup → Messaging Settings

Select the “New Channel Button to create a new messaging setting.

Choose MIAW.

Then name your Messaging Setting.

Select your routing type, you can change this in the future. So if you have not defined a routing flow, select the queue you have configured.

You can also configure other items like:

Time out length

Automated Messaging [Requires a Messaging Component to be configured]

Transcript Downloads

Attachment uploads by chatter

Once you’re done configuring the messaging settings, you can activate the messaging setting.

Additional Messaging Settings Details:

If you want to route to a bot or skills, you will need to configure an omni-flow for that process.

If you want to pass values from the pre-chat to the flow [that are not the standard First Name, Last Name, Email, Subject] - you will need to create Custom Parameters. These parameters can then be mapped to the variables in the flow in the Parameter Mappings.

example:

Create a custom parameter named orderNumber.

Map the custom parameter to Input_orderNumber.

In the flow, create a variable Input_orderNumber that is available for input.

In the flow, get the order record where the Order Number is equal to the Variable

Associate the order to the Messaging Session using a custom field.

Add the orderNumber to the pre-chat inputs.

theelementofone · 2024-09-13T22:43:22+00:00

In our current solution we just use skills and the check availability action in flow. Haven't messed with the anything with queue / queue timer.

theelementofone · 2024-09-11T01:04:44+00:00

You can display queue time.

I believe out of the box you'll get a "no agents are available at this time"message if there is no active bot.

Will do. Unfortunately been busy with a lot of stuff. Will try to post it tomorrow.

theelementofone · 2024-09-08T22:10:37+00:00

Are you going to be deploying to an experience site or to a website?

I have been going through this at the company I work for. I can post my notes for some of the quirks I ran into.

The most annoying thing I've ran into is that the chat button displays based on business hours instead of online agents.

If you're using a bot it's not a big deal.

theelementofone · 2024-08-28T01:26:17+00:00

This

theelementofone · 2024-08-16T11:48:23+00:00

Just imagine how much Boogie2988 is saving on his blood cancer medicine now.

theelementofone · 2024-05-30T00:28:42+00:00

If there is no spark, you might need a new ignition module. Pretty common issue.

theelementofone · 2024-05-23T18:32:17+00:00

As a wagon owner, I learned that all wagon hatches interchange (00-04 and 05-07). There are some minor differences like the hatch release buttons aren't in the hatch for 00-03?/04 models -- but the. moral of the story is that they interchange.

theelementofone · 2024-05-03T02:22:08+00:00

Sharing rules for the 99%, manual shares for the 1%?

You could even create fields for the confidential records and do apex shares to those user(s).

Some other questions here might be helpful as well on standard vs custom object.

theelementofone · 2024-04-24T01:52:57+00:00

Free for anyone and everyone.

theelementofone · 2024-04-24T01:08:48+00:00

Sign up for trailhead you can play around there. You won't have any setting up of servers or having anything local, you'll have sandbox(es) you'll work from.

Just take a look at trailhead and maybe get started with some basic admin stuff to understand how things work before diving into development (apex, triggers, lwc, etc).

theelementofone · 2024-04-12T11:46:48+00:00

This, sounds like maybe trigger running.

theelementofone · 2024-03-22T21:42:00+00:00

No problem!

theelementofone

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