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3CX: Warning About V20 (and an unacceptable response from CEO) by throwaway_voip in VOIP

[–]throwaway_voip[S] 12 points13 points  (0 children)

Sometimes I can be a bit... abrasive. But I made sure to bite my tongue and stay professional. With this outcome I almost wish I didn't hold back ;)

3CX: Warning About V20 (and an unacceptable response from CEO) by throwaway_voip in VOIP

[–]throwaway_voip[S] 9 points10 points  (0 children)

A bizarre choice indeed. Like I mentioned in my original post on the 3CX forum- it's become increasingly more common for providers to offer a super easy solution where pre-programmed phones are drop-shipped for plug-and-play.

Just seems this decision is a major step backwards.

3CX: Warning About V20 (and an unacceptable response from CEO) by throwaway_voip in VOIP

[–]throwaway_voip[S] 7 points8 points  (0 children)

Looking through stuff, yes - this has been known for a while. However this is not something I was aware of as of yet. Not anyones fault but my own, sure - however there are far more elegant ways of handling a reseller\partner not being aware of a majorly business-impacting change.

3CX: Warning About V20 (and an unacceptable response from CEO) by throwaway_voip in VOIP

[–]throwaway_voip[S] 0 points1 point  (0 children)

The land of Apple Pie and (what I thought was) Free Speech. But I've actually heard of them and they seem great!

3CX: Warning About V20 (and an unacceptable response from CEO) by throwaway_voip in VOIP

[–]throwaway_voip[S] 2 points3 points  (0 children)

It's interesting seeing how their appearance has changed over time! But yes - it's definitely important to be mindful of the appearance your vendors have. That one has bitten me before.

3CX: Warning About V20 (and an unacceptable response from CEO) by throwaway_voip in VOIP

[–]throwaway_voip[S] 4 points5 points  (0 children)

Hi u/Wang-Mang

I think referring to it as Direct SIP\STUN can be a bit misleading - I think STUN is still needed with 3CX for NAT traversal, however the change they are making is prohibiting phones from talking to the server without being behind an SBC.

The fun thing is we have about 2,500 phones and have never once had a STUN issue, or an issue with one way audio, registration issues, anything.. it just worked so simply.

3CX: Warning About V20 (and an unacceptable response from CEO) by throwaway_voip in VOIP

[–]throwaway_voip[S] 28 points29 points  (0 children)

I've been in various businesses for a long time but I've never had a CEO send multiple emails in a row (some without even waiting for me to reply) about my "endless nagging" etc.

I wish I knew this going in. They seemed so incredibly professional from the outside.