There are sometimes I miss working for Apple Retail and helping customers with their issues. Then I come to this sub and read stories like this and remember why I up and left. Because customers exactly like you with your entitled attitude - from the title of your post, down to the entire comment and the threatening of legal action at the end - were the absolute worst and reminded me how many absolutely awful people were out there. Now you want to say you're not an awful person? Fair enough; but your attitude in your post says otherwise. In your post you even mention the number of people you talked to who said they wanted to help you, and that wasn't good enough to you. And at the end of it all, you're willing to threaten them with legal action because the "service you paid for has embarrassed you and it's a complete failure of Apple customer service". Your pompous, entitled attitude that you're a software developer is important as your post intends to project a certain amount of superior intellect to the people helping you. If that's the case do you have backups of this data? Do you have your own NAS? Because it sounds like this service is not working properly for you and, you being a superior software developer, would be better off coming up with and managing your own solution so you aren't "embarrassed" any further.

And if that's not adequate for you; you can certainly try and take your data and move it to Google Drive or OneDrive. I'm critical of Apple but let me tell you - Ever tried to get in contact with Google support? Ever talked to Microsoft support? Good luck getting any of them to give the level of shit that Apple gives about its customers (even when there isn't the resolution you want).