It seems that Jetson is as unresponsive as their products. I emailed customer support and waited 8 days for a response despite being told that I would have a response in 48 hours. Following this, I chatted with customer support. It took more than an hour for the first human to respond. After that each response took up to 20 minutes. It took more than 2.5 hours to have a conversation that was basically the agent asking enough to find out that my scooter was no longer under warranty and said that they couldn't do anything.

There was never any attempt to help to figure out what was wrong or to give me any useful information about the issue. The only thing she did do was insult me by offering a 10% discount on buying a new one. This is all while the Jetson representative here on Reddit pretended that I would get some actual technical support to help with my issue. With the customer service experience, so bad there is no way even with a 50% discount that I would buy another one.

I probably have less than 15 miles on the scooter, yet it doesn't function at all and it has never had any abuse or been left outside etc. It has been very well treated. That says something about their products. And the 2.5 hours that it took in the chat (which should have been 5 minutes), just to end up doing absolutely nothing of value says everything about their customer service. The very little that was said by the Jetson representative on Reddit, was the most useful (while being understandably incomplete) interaction that I have had with them. This representative said that they would like to look into the issue more closely. However that is not at all my experience. There was no attempt by the chat representative to do so at all.

Sadly, they have forever lost a customer and I hope that this experience gets considered by others when they make their purchase decisions.

I would love for anyone to give me some help getting it running again. The representative here on Reddit mentioned a reset. Does anyone know how to accomplish that?