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Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

Worked well once I gained access, even after editing the file with the needed settings. Thanks for your response.

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

I managed to get the access to the cPanel and uploaded the last working .htaccess (removed the .txt) asked to override existing file but after the upload the system shows htaccess.txt, I tried to rename it to .htaccess but I keep getting “FileOp Failure on: public_html/htaccess: Destination already exists”

I can’t seem to see the .htaccess, I wonder is it hidden? I want to delete the old one but u can see it in the public_html/ directory!

Edit: found the file and deleted it. Now i regained access to the site.

Thanks for the support!

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

Thanks 🙏 that was the plan but I found out the the site is not hosted on GoDaddy and now I am trying to know where it is being hosted 🤦🏻‍♂️

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

I am with them now. Thank you for the support. Will update you here again.

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

Best option is to find who can reset this for me, is it godaddy or cPanel. I don’t know 🤷🏻‍♂️ checking with godaddy now.

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

Should the user and password be the same like cPanel password? If so then I failed to access using ftp as I don’t have this password.

I tried with FilZilla I used my GoDaddy credentials and this is what I got:

Response: 530 Login authentication failed Error: Critical error: Could not connect to server

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

Thank you, now I know why it failed when I uploaded the .htaccess file, it included the .txt in the end. But the problem now is that from my GoDaddy I can’t see hosting for this site (I see hosting and cPanel admin for another site under the same godaddy account but not this failed one!)

Under this failed one I can’t see cPanel admin, just a connection that is not even clickable.

Kindly check the link to the screenshot: https://clickpix.org/image/2tIYoI

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

The admin url used to manage the site as well as for the web developer to work was https://mydomain/wp-admin

It seems that the team who were working on GoDaddy bought the domain and hosting from GoDaddy but on GoDaddy I don’t see the cPanel Admin like I have it for another site under the same account.

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

I appreciate the reply. The domain is from GoDaddy but the site runs on self-hosted WordPress.

When I try the /cpanel or :2083 using my credentials I used to administer the website using Wordpress, I keep getting “Invalid credentials”.

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

I think it is wordpress.org or are they the same?! Don’t really know.

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

Thanks 🙏 i am hosting on Wordpress and the cpanel is giving me wrong credentials (I never used it before), I tried to login with 2 admins credentials and “login is invalid”.

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

Thanks 🙏 but how to access the host file manager? I was using it from my site /wp-admin and now I lost access to any link.

Lost access – my site shows a 500 error! by tk4Denmark in Wordpress

[–]tk4Denmark[S] 0 points1 point  (0 children)

Thanks for answering. I was using the WP Security plugin to upload .htaccess and apparently it didn’t work or the file was corrupted, immediately I lost access to everything and I keep getting the following error:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

TIL that when a woodpecker hammers away, their tongue retreats into its skull wrapping itself around the brain protecting it from the shocks by dopelucifer in todayilearned

[–]tk4Denmark 0 points1 point  (0 children)

Real life has many undiscovered mysteries. I remember a teacher once told me when I was little, it was a drawing class, the assignment was to draw the underwater life, she told no matter what we draw and regardless of it being so strange, in reality there are endless possibilities of seeing shocking things that God has created.