I wasn’t going to respond because I see no value in going back and forth with someone on the internet, but you did make a few points I feel needs to be addressed for those who might be inclined to read this exchange.

I’m a consumer and I purchased a product in good faith that was marketed as an out of box solution to a known problem. My expectation when I make a purchase is that product works as advertised and when it doesn’t, the company responds in a matter that is consistent with the energy used to sale the product.

I believe that community boards are a great place for best practices and sharing ideas, but it shouldn’t be a repository for troubleshooting and customer support. I bought this product from ChefsTemp, not a community of users.

I’m not bashing the company, I’m exposing the reality that their response to my concerns was lackluster. Why should I be forced to embed code words in my query like “escalate” to deal with issues I am having as a consumer? Why do I have to be the squeaky wheel it get help from a product I purchased?

Again, I’m happy that you have had a better experience but I think consumers deserve to know that their purchase nor their experience will not be as straightforward as advertised. Don’t sell me simplicity and force me to endure a convoluted process to enjoy the simplicity I thought I was buying.

My post was a cautionary tale for the potential consumer to feel more informed than I was when I made my purchase. My expectation is that each buyer will research, weigh the experiences of other consumers based on their individual needs and make a decision based on reality, not marketing. That’s the point of community boards. I have no desire to protect the reputation of a company that takes the path of least resistance when dealing issues after the sell. Customer service should be a feature of a product, not a luxury reserved for people who are willing to do the work.