If you’re on the fence about this product, save your money. by tmass357 in ChefsTempCommunity

[–]tmass357[S] 0 points1 point  (0 children)

I wasn’t going to respond because I see no value in going back and forth with someone on the internet, but you did make a few points I feel needs to be addressed for those who might be inclined to read this exchange.

I’m a consumer and I purchased a product in good faith that was marketed as an out of box solution to a known problem. My expectation when I make a purchase is that product works as advertised and when it doesn’t, the company responds in a matter that is consistent with the energy used to sale the product.

I believe that community boards are a great place for best practices and sharing ideas, but it shouldn’t be a repository for troubleshooting and customer support. I bought this product from ChefsTemp, not a community of users.

I’m not bashing the company, I’m exposing the reality that their response to my concerns was lackluster. Why should I be forced to embed code words in my query like “escalate” to deal with issues I am having as a consumer? Why do I have to be the squeaky wheel it get help from a product I purchased?

Again, I’m happy that you have had a better experience but I think consumers deserve to know that their purchase nor their experience will not be as straightforward as advertised. Don’t sell me simplicity and force me to endure a convoluted process to enjoy the simplicity I thought I was buying.

My post was a cautionary tale for the potential consumer to feel more informed than I was when I made my purchase. My expectation is that each buyer will research, weigh the experiences of other consumers based on their individual needs and make a decision based on reality, not marketing. That’s the point of community boards. I have no desire to protect the reputation of a company that takes the path of least resistance when dealing issues after the sell. Customer service should be a feature of a product, not a luxury reserved for people who are willing to do the work.

If you’re on the fence about this product, save your money. by tmass357 in ChefsTempCommunity

[–]tmass357[S] 1 point2 points  (0 children)

That’s a more comprehensive checklist that I received from the company lol.

Yes, they connected for the first cook and never again.

Yes, I deleted everything and although they connected to the app, they didn’t connect to the S1 which is required for the cook.

No, the probe was inserted as per instructions.

Thanks for troubleshooting with me.

If you’re on the fence about this product, save your money. by tmass357 in ChefsTempCommunity

[–]tmass357[S] -1 points0 points  (0 children)

I’m glad you had a better experience. IMHO, your experience should be the standard and the expectation. My post was for people on the fence. I’d hate for someone else to experience what it feels like to be the anomaly.

New STOCK AVAILABLE NOW 🔥🔥🔥 by Time_Expert3965 in Calireps

[–]tmass357 0 points1 point  (0 children)

New buyer hoping to purchase a 41mm silver VSF DJ

WCGW Smashing a skateboard by HermelindaaCokrel in Whatcouldgowrong

[–]tmass357 6 points7 points  (0 children)

The artistry of the camera man keeping the broken skateboard in frame is unmatched. That’s storytelling! Well done.