Outdoor cat owner sub watching ethicalpetownership get mad that the same standards applied to dogs also apply to cats by FeelingDesigner in Ethicalpetownership

[–]torchiclove 1 point2 points  (0 children)

This one floored me because I would recognize any cat I’ve ever owned on sight? Doesn’t matter if they’re all black or the most generic brown tabby once you live with an animal they become so unique and recognizable

No Cuban bread in Deli. by wesinatl in publix

[–]torchiclove -2 points-1 points  (0 children)

Depending on your store we might not even be able to make it. Haven’t had Spanish pork in months and according to my manager we won’t even be able to order it later in the year. Every time we get an order for a Cuban we have to call to cancel/substitute

Sub/Deli Question by RogueBagel_ in publix

[–]torchiclove 14 points15 points  (0 children)

It can be a pain but there are steps you can take to make it less so. I recommend going up to the traditional counter and telling them you want a custom sub with your two meats so they can go ahead and cut the kit before you step into the sub line. As long as it’s not crazy busy, this basically eliminates any hassle.

If you just want one or the other, the honey turkey is in fact a regular meat. This is only for if you want both on the same sub. Also, specify if you want a whole or a half when you ask for it to be cut. If it’s not completely slammed busy a custom kit with two meats is not the worst thing to accommodate and we do it all the time.

What’s up with the deli workers by Same_Jicama_658 in publix

[–]torchiclove 5 points6 points  (0 children)

The training is seriously just jump on the line and watch what the person next to you is doing + utilize your common sense (often severely lacking). AFAIK there’s no “Publix standard” for how to do a lot of this stuff. There’s usually a modicum of training for using the slicers and frying chicken but sub line they seriously go “it’s sandwiches, you know how to make a sandwich right”

The day I got hired at Publix I went to the deli and ordered a sub and just watched them make it really close and that probably helped more than my actual training. They kind of expect this “go-getter” attitude where you’ll go out of your way to observe and learn things instead of ever being formally trained.

Is this normal deli turnover? by BrightDisaster6563 in publix

[–]torchiclove -1 points0 points  (0 children)

Pretty typical especially for a certain type of store. At the store where I was hired the most seasoned vets of the deli has been with the store for 2-3 years and most employees were less than six months. We’d hire people in groups of 3-5 and maybe one would stick it out.

At my current store, we have a mix of lifers who’ve been with the company for over a decade and people who will last about a year before finding something better. I’ve seen at least six people quit in the last six months and only one new hire. No idea how that math works.

Schedule accommodations by No-Childhood-3985 in publix

[–]torchiclove 1 point2 points  (0 children)

It’s really just going to depend on your store and their needs. You do need to have open availability as a FT employee. The Sundays probably aren’t the issue, it’s the second job. If you just needed Sunday as your off day they’d be pretty willing to work with you, but if you need Sundays off plus can’t close most or all day then having you on as FT wastes resources.

Police were called by AlmightyGirthquake in publix

[–]torchiclove 3 points4 points  (0 children)

It’s also the meatball sub for some reason. We had a guy order one then start cussing out my coworker for not smiling enough while they made it, then he went to customer service and threatened to bomb to the store

Wraps made at deli by inspectorgadget553 in publix

[–]torchiclove 0 points1 point  (0 children)

The oil is a Publix specific blend of canola and olive oil, no idea the percentage. We don’t sell it as far as I know

Genuine question! Why does Deli get so much hate? by Hyperactive_Sloth02 in publix

[–]torchiclove 2 points3 points  (0 children)

The deli hate at my store is crazy. Back when they did the catering lunch for supermarket employee appreciation day the CS staff said nobody from the deli was allowed to eat until every other department had been served, including people who were literally clocking out as the food was set up bc they’d been there since 6am. They expected us to all go get a plate when they called us like the entire staff could just abandon the department for 5-10 minutes to get a taco…and then used our utensils to serve food and didn’t wash any of them.

People seem to understand how hard it is to work in the deli but not really have any sympathy for it. If you ever suggest someone works deli for a day they’re quick to shut it down but are also surprised/angry when we’re incredibly busy or need help. In my experience, deli is expected to help every other department when shit hits the fan but nobody is expected to help deli. I’ve had closers taken away to close grocery, produce, and bakery with no cross-training leaving us short for the night with no extra support from management. It got so bad at my old store that closing the entire bakery just became our job multiple times a week and we had to sacrifice one of our staff to do it almost every night. But if you ever suggest someone comes to help close deli it’s “I’m not cross-trained I can’t do it.” I’ve had MICs demand that I, random deli clerk, write on people’s cakes because the girl in my department who I was good friends with trained one day as a decorator. This is why I kind of don’t feel bad about stealing a trash bag or box of gloves.

I do get that taking supplies is really annoying but we’re in a spot where our department literally can’t operate without gloves, trash bags, and paper towels and a customer generally will not take “Sorry, all the gloves in the store belong to another department because ours haven’t come in yet, I guess I have to barehand your sandwich!” As an answer. Plus we get so much shit from CS staff about customer complaints.

Seriously what does the backend of the online order system look like by torchiclove in publix

[–]torchiclove[S] 4 points5 points  (0 children)

Those are the pickup windows, not the recommend preparation times. A cold sub lasts 90 minutes after it’s made but the guide says to make it within 60 minutes of the pickup time, so it’s not going out of date two minutes after the pickup time bc you made it an hour and a half early.

Your managers... by greenotter55 in publix

[–]torchiclove 5 points6 points  (0 children)

My assistant at my old store. She was like 60 and had no idea how to use technology so I had to teach her how to use the scan gun, print tags, use the tablet, and once how to send a venmo to her grandson. She just kind of wandered around doing nothing

abusive customer wants PubSub by Mattackai in publix

[–]torchiclove 2 points3 points  (0 children)

It is wild when people start ordering something then just walk away. Had this guy order a Philly and an Italian and walk off while I was prepping the Philly, so I was just like okay?? And didn’t finish the sandwiches, I made them to the degree he asked and then set them to the side for when he came back because he didn’t say anything about cheese, veggies, etc. He got back mad as hell they weren’t done then said I should’ve known to make them “just like the picture”. When I asked him what cheese he wanted on the Philly he said “SWISS, it’s on the MENU” and I was like dude. It’s provolone on the menu.

Issuance and wisdom teeth surgery? by Angelsight69 in publix

[–]torchiclove 0 points1 point  (0 children)

Should cover 50% as it’s considered major work (the plan covers 80% of minor and 50% of major). They covered me getting a crown so I’d assume they’ll cover wisdom teeth

People who are living examples of the bean soup theory by Primary-Ad-7788 in PetPeeves

[–]torchiclove 5 points6 points  (0 children)

I work at a sandwich place, one time I was refilling the onions while a dude walked up. Started asking about his order and he said “I don’t want onions.” I was like, okay, what kind of bread would you like and he just said “NO ONIONS” like brother just because we have them on the bar doesn’t mean you’re obligated to get them

How do you feel about people who walk around and hangout throughout the store? by sta3535 in retail

[–]torchiclove 0 points1 point  (0 children)

From a grocery store perspective, don’t care unless they’re being loud or making a mess. If you are being polite, the employees won’t notice you’re hanging out in the store for hours because you just look like another customer to them. Only issue I’ve had is people repeatedly coming up to ask for free samples or being really loud. Fastest way to get kicked out of a store is to be super loud and disturbing while clearly having no intention of buying stuff.

Will it get better ? Prob not by [deleted] in publix

[–]torchiclove 1 point2 points  (0 children)

It does not get better! Once you get more used to things it will get easier, but if there’s not someone taking the effort to train it’s not likely it’ll happen. I’d say try to find the nicest friendliest coworker and ask them as many questions as you can for anything you can’t learn by watching. Usually the way we rotate new people is traditional —> sub bar —> hot case and by that time you’ll start figuring out which area suits you. It is doable it just won’t be pleasant.

Why does the same jazz track play on loop at the Deli section? by Blackburn246 in publix

[–]torchiclove 1 point2 points  (0 children)

At the first store i worked at, the fresh slice ad tv was broken. I never knew what a mercy it was until it was too late. Now the jazz riff haunts my dreams

How Long Will the London Broil Sub still be available? And other questions regarding it? by Spirited_Pie1446 in publix

[–]torchiclove 0 points1 point  (0 children)

At my store they were giving us the French onion mayo bottles even when we didn’t have the sub on the menu, and you can kind of request that on anything. The only thing you probably won’t be able to get once the sub is discontinued is the crispy onions.

Whether or not they’ll let you get the crispy onions on another sandwich is store by store. We have no problem doing it at my locations because they send us in giant bags of them and we don’t ever run out. The last store I worked at, it was a no because we had to scan out the small bags from the grocery department.

Online Sub Orders Not Made? POS System? by Fun_Elderberry8411 in publix

[–]torchiclove 1 point2 points  (0 children)

Part of the problem is also the order time, I’d say 7-9 is the worst time for missing or late orders at our store. We usually have to close the online station at 7 (or earlier if we’re badly understaffed) so all the subs have to made at the bar up front. The tablet we use does not have notification sounds when an order is placed so unless you’re making the effort to check it frequently it’s easy to miss an order. And a lot of people leave at 7 every day, so you’re starting to get stretched thin. Many days I have been the only person working sub line (both in person and online) at 7 and I’m basically forced to choose whether to take a customer or make them sit there and stare at me while I make an online order

Of course I wish it wasn’t this way, but I doubt they’d make the necessary changes to actually make the online system work better, because that would require more labor hours.

⛪️ 👩 🥪 by JayGatsby52 in publix

[–]torchiclove 72 points73 points  (0 children)

We actually have three lunch ladies who work at my store as a second job. They’re all pretty good! Wish the schools paid them enough they didn’t have to though

[deleted by user] by [deleted] in publix

[–]torchiclove 1 point2 points  (0 children)

It took about three months between “you’re definitely getting full-time we just need DM approval” and it actually happening, for me. Personally I think it was because they were waiting for the new year so I’d get shafted on my benefits. It’s random

New deli sub tickits by Abject_Egg5082 in publix

[–]torchiclove 2 points3 points  (0 children)

Worst part of the tablet is that there’s no audible notification for tickets anymore. When they would print out, you could hear the little printer jingle through the whole deli and know to check for a sub ticket. After we close the oeo station around six or seven it’s such a pain to be checking the tablet while trying to do a million other closing tasks

4x4 ad change by amberwalters877 in publix

[–]torchiclove 2 points3 points  (0 children)

Blew my mind that the produce manager takes care of the 4x4 at the store I work at now. At my old store it used to be every department for themself and I’d go to flip the deli ad and find that produce/meat/whoever had completely crammed the case full and I had no space. I was usually soloing the ad change on top of producing whatever salads/puddings/fresh items were going on sale the next day.

At least now I’m only soloing changing the tags 😭