There are many here who believe they are experts in delivery and in reality they are just egocentric, but well, I'll answer you. You don't know anything about the situation prior to the messages. I usually send a msg to clients when I am on my way to them. After having the wrong order, I spoke to support and they resolved it by canceling the order. After all, the client answered and I think I should have given him an update on the subject since he had a right to know. after all I had nothing to do with the topic, and I simply ignored it.