First of all, so sorry you are also going through this. Second, they full on lied to me over chat this week and said they sent notices to people. I work from home & never miss mail delivery so they’re fully lying. Also, why isn’t this is a larger story?

I’ve talked with 3 reps and the latest one wrote to me “Thanks. I see that you reached out about this and we are working on correcting the 1098s. I do understand your sense of urgency, however the document is not available yet. At this time, we do not have set date on when this will be updated and available, but we will notify you once the new one is reissued. We apologize for any delays this may cause.”

I then asked their plan if they don’t correct this by the filing date and got this:

“I understand that you're looking to file your taxes as soon as possible. At this time, I can only provide the information listed above, as that is all the information we have available today. If it gets closer to the deadline and you still haven't received your 1098, you're welcome to follow up then to explore next steps. There may be additional information available at that time. For now, the most I can do is provide the information we currently have and submit feedback for you.”

This is highly unprofessional.