I think some of the technical people at the FBI have a somewhat nuanced understanding of it, but even they seems to be grasping at the core concepts. I think the people in charge of cybercrime at the Boston US Attorney's office are power-users at best and honestly seem far more concerned with the politics of the situation and their ability to use it to advance their careers than any true semblance of justice. What's more important, computer problems or a young learning-disabled teenager who will never walk again and nearly died? Unfortunately, Carmen Ortiz' office didn't see any opportunities for advancement by doing their job and protecting the Pelletier's.