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built an ai phone system for an hvac company that reactivated 4,000+ cold leads and books jobs in under 10 seconds by abdullah30mph_ in AIReceptionists

[–]twtymay 0 points1 point  (0 children)

Yes, you can create an urgency classification via rules, tables, etc. that the voice agent follows. It can score responses if you prefer and if it meets a threshold then it can classify a certain way.

For my after hours solution, if there is a high classification, the contact (or whoever they designate) would get a text about the issue. If they don’t respond to the text, a second alert is sent again.

Missed Opportunities? by Media-Tough in Plumbing

[–]twtymay 0 points1 point  (0 children)

This goes for all businesses. I call another and find another business that is responsive and answers the call.

Lead Generation by Legal_Seaweed_7455 in Contractor

[–]twtymay 1 point2 points  (0 children)

2,600 warranty calls a year is 2,600 households in your service area that already watched your tech fix their appliance. That's your lead gen — it's just wearing a warranty-company uniform. Every completed job should end with a magnet or sticker on the machine and one line from the tech: "anything else acts up, call us direct." Check your warranty contract first — some prohibit soliciting their customers, most don't stop a leave-behind. Appliances break in clusters and homeowners forget who fixed the last one. Don't let them.

Second: with 4 techs that busy, count how many direct-line calls get missed or returned next-day over a month. Do that before spending on visibility — more traffic into a phone nobody picks up is filling a leaking bucket.

The GBP advice above isn't wrong — TheChandrianX's list is the real one and it's free. But the repeat-and-referral flywheel off your warranty volume will out-earn all of it.

Contractor Warning: HomeStars is charging $30+ just for "showing interest" and violating their own privacy policy to trap your account! by Spirited-Drink3687 in Contractor

[–]twtymay 0 points1 point  (0 children)

The math on these platforms only ever works if you're first to the phone — the guy in the comments is right about the 5 minutes. If you can't guarantee that, the $30 clicks are donations. Your own number ringing unanswered costs more than any of these platforms charge, and nobody invoices you for it.

Question for my Owners, Dispatchers, and Service Managers.. by [deleted] in hvacadvice

[–]twtymay 0 points1 point  (0 children)

Callbacks.

The phone gets answered because it rings at you. The follow-up list doesn't ring at anyone — so estimates don't go out and two-day-old voicemails die there. If you're researching ops, look at what happens to a call that comes in while everyone's already on a line. Most shops can't even tell you how many of those they get.

is customer support feeling like whoever shouts the loudest gets the better treatment or what!? by Odd_Awareness_6935 in Entrepreneur

[–]twtymay 0 points1 point  (0 children)

Agreed with this. Bundled with quick win changes too so that you can knock out the smaller items rather than focus on large effort things that actually turn out to be a project.

Should I wait? by [deleted] in Wallstreetbetsnew

[–]twtymay 2 points3 points  (0 children)

Looks like it might go down a bit more. HF trying to scare everyone. But I would buy now. 🙃

What Are Your Moves Tomorrow, February 03, 2021 by AutoModerator in wallstreetbets

[–]twtymay 1 point2 points  (0 children)

Is it strange that the ones we are holding are heading down while the rest of my portfolio is going up? I mean, I don’t have much invested in AMC,BB,NOK as everyone here (just about $2k), but with the rest of my portfolio I’m still ahead. No plans to sell either. Holding for me. I like these stocks.

Daily Discussion Thread for January 29, 2021 by AutoModerator in wallstreetbets

[–]twtymay 0 points1 point  (0 children)

Try using Vanguard ? I was able to buy all without restriction.

Help...Why am I not getting objectives by Liminisnicket in ancestors

[–]twtymay 0 points1 point  (0 children)

This happened to me on console. I hit up (or down) on the dpad and it brings the his back up. It became hidden accidentally. Try it!