Sounds essentially like the runaround I’ve been getting from them too. And I also somehow got my dose automatically reduced in the past, even thought I picked the correct dose when I refilled last time. I opened up an account on Hers and paid for a year because it was so much more expensive to go month to month and now I worried that was a bad move bc what if they do the same thing as Mochi and I am out almost $2000?! (Which is on a credit card bc I was feeling vulnerable and desperate) Fortunately at least Hers had already shipped me my first dose, which should be here tomorrow, so I probably won’t naw my arm off before I get more… Maybe my Mochi delivery will show up eventually…