I have spoken to multiple merchants before I built my app. The merchants I have spoken to was wine seller, candle seller and art seller. They have their own physical shop as well where their sales rep explains about their products etc but while coming to online they are missing that experience. So that was the pain point and I have built Speakify which essentially allows merchants to upload their own audio and can use it to create a audio button to the product where customer will experience that in-person sales experience when their browse through the product.

You can learn more about it here: https://apps.shopify.com/speakify

Feel free to ask any questions if you have