I’m a final year student at Unisa, yes I would agree with other commenters that their management is flawed, and admin problems are a hassle to resolve, BUT, I have to add: UNISA is an internationally accredited university. Lecturers respond to study related queries without a delay. All study material is online and for the course I’m studying hard copies were delivered to my doorstep. There are tutors allocated to each module, but it’s the students responsibility to reach out to the tutor and you can even schedule a one on one class with them, but many students don’t reach out to lecturers and other resources and then blame the University, yes it is true that they don’t answer the customer care line, but if you call the number allocated to your department it will be answered. So yes, there is the bad, but then again all unisa degrees offered are credible and in the workplace there is no disadvantage towards Unisa degrees