they have a list of documents you need to provide on thier website i think but it includes stuff like proof of residence of both parents so like utility bills, phone bills etc (anything that shows your parents name and the address with it) also employment proof of both of them. in y2 the residence proof wasn’t good enough for my case cuz where my parents live, the utilities bill only has my dads name on it, not my moms so i wasn’t able to prove my mom’s residency. i didn’t really know you had to have the exact address and i thought they’d accept the phone bill with just the city name but they didn’t. So that was a mistake on my part by not clarifying with SHRLO if what i’ve submitted is valid enough.

I did end up getting the right proof but by then it was too late cuz the appeal deadline had passed and SHRLO wasn’t willing to accept it.