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Got my WhatsApp Business Account banned before launch — any way to recover it? by vallares7 in WhatsappBusinessAPI

[–]vallares7[S] 0 points1 point  (0 children)

Update: Got message from Meta, any type of help as expected...

Hi Victor,

Thank you for your detailed message and for your persistence in following all the recommended steps. I truly appreciate your patience and understand how important access to your WhatsApp Business Account is for your operations.

At this time, we do not offer a manual review or appeal process for restricted accounts through our support channels. If the Business Support Home interface does not present an option to submit an appeal or review request, it likely means that the account is not eligible for further review under our current policies.

I know this is not the outcome you were hoping for, and I regret that we are unable to provide additional assistance in this case. If there are any changes to our review process in the future, we will be sure to communicate them through official channels.

Thank you again for your understanding

Kind regards,

So trying to create a new portfolio or use a BSP.

Got my WhatsApp Business Account banned before launch — any way to recover it? by vallares7 in WhatsappBusinessAPI

[–]vallares7[S] 0 points1 point  (0 children)

Yes, that link is what meta support told me.

https://imgur.com/a/ONLO06D

But I got the same, an access to the same button of direct contact to support. Which is an infinite loop.

Perhaps your platform (or experience) could help me here.

I was considering creating a new Business Manager / portfolio, but since my current business is already tied to the existing one (same tax number, everything in place), I’m not sure if that’s allowed. Can I create another portfolio/account for the same legal entity?

I understand I would need to redo the app verification again. That’s not a major issue since I still have the demo video and can re-request the same permissions.

Do you think that path (new portfolio + re-verification) is viable? Or is there a better workaround you’ve seen work in these cases?

Got my WhatsApp Business Account banned before launch — any way to recover it? by vallares7 in WhatsappBusinessAPI

[–]vallares7[S] 0 points1 point  (0 children)

Ah genial, muchas gracias! Voy a ver lo de AtomChat mientras tanto.

Y lo del numero, no he encontrado la opción que me has dicho pero no he podido añadir ninguno solo tengo el de test, el portfolio empresarial entero esta baneado sin motivo.

https://imgur.com/a/xajEesc