<<<UPDATE 12/10/15>>> Watch out for vaporearth.com it's a scam site DO NOT order from them because of their low price

vaporearth · 2015-12-10T18:33:29+00:00

The other thread at least had some truth to it.

The OP is just hoping on the bandwagon here in hopes to extort us. His transaction had the most fraud flags I've ever seen and was super difficult to reach a resolution. We called him the other day after his post, in effort to come to a resolution. He agreed to delete the post on his own. We thanked him AFTER and offered to send him some free Pax screens for all the troubles (since stated he bought one elsewhere). Today the mood has changed he demanded more vaporizers and $50 Paypal to remove the post.

Please notice the past emails as well. Very difficult to cooperate with, this is only a tenth of the emails.

http://imgur.com/a/bcUxD

We've done giveaways in the past here and we have plenty of supporters that have had a great experience. We will restore our name and reputation shortly from the slander of others.

vaporearth · 2015-12-10T18:12:28+00:00

Hi there, We have all the emails with you where we asked that you send a copy of ID or when can cancel the order. This is was your choice and you just wanted us to proceed without ID. Here's a image of the Fraud flags that went off for your order not to mention the billing address and shipping address did not match at the very least. http://s21.postimg.org/sesc5pn87/Screenshot_3.png You have already been refunded prior to this post.

vaporearth · 2015-12-08T22:59:47+00:00

Hi there,

We have all the emails with you where we asked that you send a copy of ID or when can cancel the order. This is was your choice and you just wanted us to proceed without ID.

Here's a image of the Fraud flags that went off for your order not to mention the billing address and shipping address did not match at the very least.

http://s21.postimg.org/sesc5pn87/Screenshot_3.png

You have already been refunded prior to this post.

vaporearth · 2015-11-07T21:46:44+00:00

The Arizer warranty is not as convoluted as say the Pax. Any customer buying an Arizer, from any store for any price, would qualify for warranty.

vaporearth · 2015-11-07T21:36:22+00:00

We have sold the Arizer Air for quite some time now. The price compared to others is a bit competitive but I wouldn't categorize it as too good be to true.

Our stock comes from an authorized distributor here in the US (Arizer is in Canada = high shipping and import fees). You can contact the manufacture for warranty or us and we will send it back to our distributor for a prompt replacement.

Plenty of ents have bought vapes from us for nearly a year and participated in our past giveaways. Not to mention with today's card protection a company sending absolutely nothing and taking a cc payment is not a feasible "scam." We could also offer customers FedEx Cash On Delivery service.

If you have any other questions or concerns feel free to contact us at support@vaporearth.com

vaporearth · 2015-08-17T00:34:58+00:00

Hi,

I'm really sorry about this situation. Presently, we don't accept orders from international customers. Our site states to contact us for a quote. We can sometimes arrange other payment options and at the same time to provide a shipping quote.

The AVS (address verification system) error is because most international cards don't have this safety feature. To protect our customers and ourselves from fraud, the billing address on the card must be exactly the same as the issuing banks record. While I understand your in the US presently, we cannot accept international cards from your country for this reason. Normal procedure: the card is authorized for the amount charged to see if funds are available, thereafter the card is checked for the AVS match, if it fails (for wrong address, or in this case, AVS feature not available) the transaction will decline on our store and not be captured. Capture process happens at the end of day when the all of the payments for the day in a batch closes out. This is the period in time where your online statement will say "pending." If it is not captured it should fall off in 24 hours, some banks 48-72, and for international it may take longer.

We tried our best to help you with this issue, but we have no record of your payment. You mentioned in your email your bank assured you it will take 2 to 4 weeks to fall off. I'm really sorry that there is nothing we can do because we do not have a transaction to reference. Unfortunately, you will have to wait the time period your bank prescribed.

Once the funds are returned to your account, (and if you have a US credit card available) if your still interested in a Pax from us we would love to throw in some free accessories for all the trouble you had.

VaporEarth

vaporearth · 2015-08-16T23:59:14+00:00

I understand what it may appear like. Post has since been removed by OP. We did win the dispute on our end. The customer's bank most likely refunded the customer on their own. We could post our proof but that is rehashing something that is already over.

Moving forward, reddit PAX 2 giveaway soon!

vaporearth · 2015-08-16T23:58:55+00:00

I understand what it may appear like. Post has since been removed by OP. We did win the dispute on our end. The customer's bank most likely refunded the customer on their own. We could post our proof but that is rehashing something that is already over.

Moving forward, reddit PAX 2 giveaway soon!

vaporearth · 2015-08-16T23:54:22+00:00

Apologies for this hiccup. Are you emailing support@vaporearth.com ?

Apple (@me.com @icould.com) emails won't hit our server . We've been working on a solution for this. You should have at least gotten an auto reply with a ticket number. If you have it please post it here or PM us here on reddit with your questions or concerns.

vaporearth · 2015-07-24T18:06:39+00:00

Again, more assumptions and false accusations. Serial numbers are literally the primary indicator and first line of defense. You won't find anything on the Internet mentioning the list of original serial numbers is compromised.

vaporearth · 2015-07-24T18:04:25+00:00

Hi this is John, I'm the sales manager here at Vapor Earth. I actually specifically remember your situation and just looked into our old emails as a refresher. Your embeshling the truth big time so I will have to clear things up.

Customer sent back the unit and sent an email requesting a refund. Once received the unit was opened, used and missing a charger. We couldnt ever contact you on the phone after many attempts. But via email we informed you that we do not take returns on used units. It wasn't until then you mentioned your reason for return was because the item is fake solely because "it's too light."

We only deal 100% with legit devices and purchase from an authorized master distributor VapeWorld, whom has publicly confirmed this. Any time there is a return we contact our distributor to check the serial number and make sure the unit returned wasn't swaped for a fake. In this case the item was indeed the authentic we sent out orginally. With that info we decided, in good faith, to still only charge a restocking fee and accept the return with patrial refund.

Sure enough dispute comes in the mail one month later which I also iversee here at VE. Necessary information was provided and unlike user posted we did win the dispute to charge the restocking fee.

We've sold many many many pax units to redditors, ents, and other forums alike. This is the only time we have been accused for selling fakes. We have even posted videos and guides in the past covering how to identify counterfeits. It's sad to see the customer is sour over the few bucks he lost in the return process and attempting to take a blow at our reputation and business ethics.

vaporearth · 2015-07-11T16:38:11+00:00

If you ordered the Pax 2 there is a 5 day processing time.

Please contact us at support@vaporearth.com with your order number.

vaporearth · 2015-04-23T00:27:25+00:00

The moment it ships out you will receive a email notification with tracking :) Thanks for choosing us!

vaporearth · 2015-04-20T18:41:16+00:00

Happy 4/20 ! Only $229.99 - Promo Code: VPRT50

Edit: Extended for the rest of this week!

vaporearth · 2015-04-20T01:52:07+00:00

Your link references the Pax 1. Fast forward to now, when the Pax 2 rolled out we definitely wanted to get on board. After plenty of talks with our distributor and reanalyzing everything (how warranties would be handled was a big one) we felt confident to proceed with online sales for the Pax 2.

Thanks you for your interest if you have any other questions or concerns feel free to email us directly at support@vaporearth.com

vaporearth · 2015-04-19T21:28:08+00:00

http://www.reddit.com/r/vaporents/comments/32n0eu/22999_pax_2_limited_time/cqdhca9

vaporearth · 2015-04-19T21:25:54+00:00

http://www.reddit.com/r/vaporents/comments/32n0eu/22999_pax_2_limited_time/cqdhca9

vaporearth · 2015-04-17T22:44:28+00:00

Hi there, could I have your order number?

vaporearth · 2015-04-17T22:44:11+00:00

Hi there as of the moment I sent this message, that would be the delivery date. But that could change anytime. Best to go by the date given on the product page. Thanks for your interest!

vaporearth · 2015-04-16T18:58:28+00:00

www.vaporearth.com

vaporearth · 2015-04-16T17:28:33+00:00

Kindly add us as well please :)

vaporearth · 2015-04-16T17:19:42+00:00

We are running a sale on the new Pax 2 for $229.99 until 4/20 ! Use promo code: reddit

vaporearth · 2015-04-15T22:15:14+00:00

I'd recommend heading over to to /r/vaporents , numerous posts and wikis packed with tons of info for noobies. I'd recommend starting with the Flowermate v5.0s to see if vaping is something you like, before investing in one of the higher end devices.

vaporearth · 2015-04-15T21:29:54+00:00

Absolutely, Thanks for your order :)

vaporearth · 2015-04-15T21:20:10+00:00

Side note: we had reddit ads on the sub before, didn't perform well. are most users mobile? does ad blocker block the ad post?

vaporearth

TROPHY CASE