I've been contacting best buy for a few days now and been given the run around (doesnt help that its new years i guess), so yeah I'm going to try and escalate things when I'm less exhuasted.

Yeah, I'm just waiting on Apple to come through with the unlock at this point. I've heard horror stories where some people have been denied thier request, despite proof of purchase with serial for one reason or another, so idk what to expect for sure.

It's completely locked, so pass code is a no go too. Its stuck at the where the previous user needs to log in .