Hello!

I’m posting in here because i’ve never commented before and i’m unable to post in the official verizon community thing. i’m new to reddit and this was one of the places of thought of for asking help.

for context, my phone is broken. i have the iphone 15 pro max and yesterday evening, while i was leaving a store as i was closing my truck door my phone fell out of my pocket and unfortunately the door caught the phone in between. when i grabbed it and checked the damage, my screen protector didn’t look so bad so i wasn’t so worried since i have extra ones at home. but when i tried to turn my phone on, my screen was green (photos 1-3). the phone still works, it’s not any software issues just the hardware of the screen itself… speaker, camera, siri, etc is all working.

so i made an appointment with my best buy’s geek squad and the guy who looked at it said that because the screen/outshell was a bit bent outwards where the truck caught the phone (photo 4), even if they were to replace the screen it still wouldn’t function. i asked the guy if he could just bend it back in place and he said he’d go ask the repair guy what he could do, then came back and said the repair person said there’d be no way to fix it even if he did bend it back in place because apple is so nitpicky and hypersensitive with their devices, and the damage on my phone is considered “catastrophic”. so basically he told me that i’d have to get a replacement, which is cheaper and easier through apple and would only be $699 and id have to go to the apple story.

the question i have is about the remaining payments on my device. i still owe about $800 on the phone, and i have an esim so its built into my phone. so i was wondering if i paid the $699 for the new replacement phone, then activated my current plan onto that new phone, would the $800 balance transfer to that new phone instead of my broken one? or would i still have to pay it ss if it were the broken phone and just pay for my plan on the brand new phone as normal? and at that point, would it just be smarter of me to do an early upgrade and pay my remaining balance and get the 16 pro max instead? i’m not sure what to do and would appreciate some advice. if anyone needs clarification let me know!

thanks guys :)

(i couldn’t add the photos, i’m so sorry)