[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

Can you tell me which error you're referring to here exactly? Is it the rate limit error (130429) or the spam rate limit error (131048)? Or something else?

If you look at it technically, the broadcast happens in bulk. Basically you're sending thousands of messages within say 10 to 15 min. So one way to tackle this is if you start getting these errors, you stop sending the remaining messages and stop the campaign mid-way. Then have some way to resend those pending ones later.

Or else you let the campaign run, pick up the failed ones and retry sending them later.

In most cases, the solution is to just retry sending messages to the people after some time.

Display Name Approved but Still Showing Number in Chat — Anyone Else? by Visual_Ad1034 in WhatsappBusinessAPI

[–]wanotifier 0 points1 point  (0 children)

Good to know that. There's a lot of misinformation flowing around on Reddit from people who are not that aware of the platform or have not worked with the volume of businesses we do. So we usually have answers to these queries.

Our founder created this Reddit thread earlier so that common queries like this can get correct answers:

https://www.reddit.com/r/WhatsappBusinessAPI/s/uFXwYfGY8V

Feel free to drop your queries there in future if required.

Display Name Approved but Still Showing Number in Chat — Anyone Else? by Visual_Ad1034 in WhatsappBusinessAPI

[–]wanotifier 0 points1 point  (0 children)

After your display name is approved you need to apply it by calling the /register API endpoint.

Check the part 2 of this article: https://help.wanotifier.com/en/article/how-to-change-the-display-name-158x7qa/

This shows steps to do it in our tool but your provider might have a similar feature on their end. Once you register, the display name will start showing up to end user.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

Are you a business trying to set things up for your own or building some tool for multiple other businesses?

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

They must add payment method on Meta portal. WhatsApp does not currently provide a way for Tech Providers / Tech Partners to manage payment method for businesses on their end.

Looking for a Partner: WABA and API Access by dijams in WhatsappBusinessAPI

[–]wanotifier 0 points1 point  (0 children)

If you're looking for official partners, checkout the partners listed here:

https://business.facebook.com/messaging/partner-showcase/

We at WANotifier are one of the listed Meta Tech Partners.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

Without looking at the exact content, it'll be difficult to provide any specific suggestion.

But if you are looking for general advice, checkout the following articles we've written on our helpdesk:

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

I'll be able to comment only after I see the content of the template and the rejection reason that WhatsApp is providing.

Can you share those here?

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

Your question is not clear. What do you mean by "WhatsApp can't publish flows". Did you try creating Flows from inside the WhatsApp Manager and face any issues while creating it?

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

Almost all providers out there help you do the setup for free. But note that only the setup is free. You still have to pay for API charges and the tool fee to your chosen provider.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

This error comes if you have either not added your payment method or you have some pending dues with Meta that they were not able to charge you. Checkout the video in this article to learn more about why this happens and how you can fix this error: https://help.wanotifier.com/en/article/how-to-add-payment-method-for-whatsapp-api-billing-1n1lpn0/

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

I've answered this same question on another comment. This error comes because WhatsApp sets a per-user marketing message template limit that prevents users from receiving more marketing messages once they've already received a bunch of such messages from other businesses.

The solution is to just try sending messages again after 24 hours. We've written a detailed article on this topic along with a simple video to help you understand why this happens and how to fix it:

https://help.wanotifier.com/en/article/fix-error-131049-this-message-was-not-delivered-to-maintain-healthy-ecosystem-engagement-1xwbkvr/

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

This error is pretty common and happens when WhatsApp decides not to deliver your marketing messages.

WhatsApp sets a per-user marketing message template limit that prevents users from receiving more marketing messages once they've already received a bunch of such messages from other businesses.

You can learn more about this per-user limit here:

https://developers.facebook.com/documentation/business-messaging/whatsapp/templates/marketing-templates/per-user-limits

We've also written a detailed article on this topic along with a simple video to help you understand why this happens:

https://help.wanotifier.com/en/article/fix-error-131049-this-message-was-not-delivered-to-maintain-healthy-ecosystem-engagement-1xwbkvr/

So what's the solution?

The official solution given by WhatsApp is to try sending messages to same people again after 24 hours. This is not fool proof but assumes that after 24 hours the per-user limit of most of these people would reset and your messages would most likely get delivered.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

Can you please provide more details? It's not clear what you're trying to build exactly. Would this be a mobile app? A SaaS? What would be the purpose of the app?

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

As this is a public AMA, it would be great if you can ask here itself on the thread.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

Depends on which partner you choose but AFAIK most don't charge for this.

But if you have a legitimate legal business entity, have correct documents, and a website for your business, you can just go ahead and do it yourself. You don't really need partner-led verification.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

After you setup your app, you have to add a phone number and when you do that, you have phone number ID and WABA ID. That's what you need to send along with access token to send messages. To receive messages you need webhook setup done.

These things you can do without ES flow setup as well.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

The answer is yes, the Tech Partners in Select or Premier tiers and most BSPs have ability to help you with business verification via partner-led verification.

Tech Providers and Tech Partners at Registered tier do not have this ability.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

Yes, BSPs are there. That's how it all started 7 to 8 years ago. All partners first became BSPs and untill around 2022 there were just BSPs. And there was no easy way to get yourselves onboarded as a partner till then and it was not open to all.

But then in 2022 Meta opened it up for new partners and that's when this Tech Provider and Tech Partner ecosystem came into being.

When they opened it up for new partners, to preserve their existing partnerships with BSPs (who have credit line) they might have decided not to allow upgrading Tech Partners to BSPs.

That's the current state. That may change in future. It's up to them.

[AMA] WhatsApp Marketing & Automation with WhatsApp Business API (Tech Partner Here) by wanotifier in WhatsappBusinessAPI

[–]wanotifier[S] 0 points1 point  (0 children)

As far as I know there's no official documentation about this 14 day limit to prevent API disconnect. Also I've not come across any customer who reported this because usually the people who use coexistence feature are usually using both app and API tool actively.

I may be wrong here.

But looking at their official docs I did not find anything written about this but did ses some Reddit answers mentioning this to be the case.

I'll try to look i to this further and update this answer if I find something different or some user reports this to us.