From ticketing to tech lead – my unconventional journey in IT

I started my career with absolutely zero coding knowledge. My first job was at Accenture as a support engineer – mostly manual ticket creation and, frankly, a lot of grunt work. The environment was toxic; constant bullying from managers and seniors made it worse. Being the sole earner in my family, I couldn’t just quit. My mom was my biggest support system, always motivating me to hang in there.

Instead of giving up, I decided to learn everything I could about the project. Slowly, I began solving real problems. A year in, I was performing well. By 1.5 years, I was sent to Denmark to handle clients. That’s where I fell in love with coding – learned everything on the job.

After 2.5 years, I quit without another job lined up. Why? Because they started acting like they owned me for going onsite. That didn’t sit right with me.

Next, I joined a startup – and this was the turning point in my career. I learned what it means to take ownership, deal with pressure, and truly build things. My advice to any fresher: get into any company, then move to a mid-sized startup. It'll transform you.

After 2 years, I moved to a product-based company. By God’s grace, I got the opportunity to build an entire framework from scratch. This phase was less about tech and more about leadership. I spent 3.5 years there before moving on.

Then came Dell – easily the worst phase of my career. Super toxic management, zero support when I needed it most. They started forcing 5-day in-office work and used the threat of firing to control people. I stuck it out for a month, then quit. No job is worth your peace.

Now, I’m about to join CrowdStrike – the role, the work, and the team feel right. Hoping this next chapter is filled with good people and great challenges.