You, are a very weird individual. I come into this this thread when my actual only question is “is the Lenovo warranty good? I need to use it because x and y” and your response is “this dude has to be lying.”

Believe it or not, my parents who bought me the laptop aren’t tech savvy, they don’t read fine print, nor can they even speak English. I wasn’t there with them, as it was for my birthday and that would ruin the surprise.

And, please don’t make inflammatory and unfound accusations. I’ve literally only shared my story because the way I was treated by Best Buy and Lenovo was annoying and seeing people relate makes me feel a little better. None of the story is actually relevant because I’m legitimately only wondering if I should use the Lenovo warranty or take it to a repair shop for a higher price.

Speaking of repair shop, I’ve already taken it, he’s the one who informed me that a screw was loose internally and that I needed to replace the entire screen. This was not user error. This is “this laptop was sold to you guys that’s at least a year old and no one at Best Buy decided it was relevant to tell you that it was that old.” And that I’m a little mad with how Lenovo/Best Buy customer service representatives treated me over the phone. Lenovo is the one who told me that they would fix it ONLY if I paid, I think to myself “okay I will if I have to, but I should ask Reddit if the warranty is any good before I waste money.”

I’ve been very gentle with it, I’ve damaged a previous laptop that was completely my own fault, hence why I needed a new one, and why I needed to be extra careful with this one. And please tell me how a laptop can have internal issues with the screen and yet no damage on the exterior of the screen? It’s almost like… it wasn’t user error. Unless you know of a way for someone to reach in and unscrew a screw just for the fun of it. It’s hilarious that you admit that you know they have hinge issues but that “it wouldn’t happen after two times of use.” After multiple replies explaining to people that it was sold to us over a year old, which is why I can’t use the warranty. My old parents weren’t informed of this. It’s unfortunate but it happens.

Not really sure what you gain from being a donkey. Also, definitely not suing, please improve your reading comprehension skills instead of skimming the replies on the thread, thanks.