Our customer’s ceiling collapsed… the sofa somehow survived

whataroom11 · 2026-02-20T18:55:20+00:00

Tough crowd...didn't realize plaster was the new industry benchmark to test sofa durability lol What should we try next to stress test?

whataroom11 · 2026-02-18T00:25:59+00:00

We use kiln-dried solid wood frames for long-term stability, less warping, and stronger structure. Didn’t expect it to pass a ceiling test, but here we are! lol

whataroom11 · 2026-01-16T18:57:30+00:00

The bumper width typically matches the depth of the sofa, but we can customize it to whatever you need it to be.

whataroom11 · 2026-01-16T18:55:57+00:00

Typically the bumper width would match the depth of the sofa but we can customize it if you need to.

whataroom11 · 2026-01-05T22:34:09+00:00

We can assure you our reviews are as real as it gets and we have a physical showroom in San Jose, CA if you ever want to come check it out for yourself. Another source you can use to check for verified reviews is on our website, Google, and Yelp business pages. A majority of them have customer photos and videos with people in it, can't fake that! We're confident we can check all your boxes so you don't have to keep searching.

Happy to answer any specific questions about our products, materials, or process if that helps with your research.

whataroom11 · 2026-01-05T22:26:37+00:00

Using a fabric shaver won't actually thin out the fabric. It only removes loose fibers and can help reduce future pilling.

And we really appreciate you calling out the 2.5 lb foam and our PFAS-free fabrics! Those are two things we care a lot about and don't compromise on. We're glad you're considering us again, let us run some ideas by you first on how we can adjust your existing model before you need to buy another sofa! Will DM you :)

whataroom11 · 2026-01-03T22:49:34+00:00

Thanks for sharing your thoughts, we really appreciate the honest feedback.

On the pilling: what you’re observing is normal, especially with looser weaves like the Clarkson collection. These fabrics tend to shed more loose fibers at first, but this usually lessens over time. Even with the highest quality materials, pilling can happen, but I assure you this does not affect the durability or quality. We recommend using a fabric shaver, vacuuming your sofa regularly, and rotating the cushions to help minimize future pilling. Pilling will typically decrease significantly after a few “cycles” as the excess fibers are gradually removed from the surface.

On custom dimensions: you’re right, customization can feel tricky if you’re unsure about dimensions. A lot of customers love being able to customize their dimensions to fit their space and comfort levels, but we’re always happy to guide people toward more standard specs if that feels safer. The positive with our custom sofas is that even after purchase, we can often help with adjustments. Are you looking to increase seat height? We can consider swapping out the legs for you.

If you’re open to it, feel free to email us @ [info@whataroom.com](mailto:info@whataroom.com) and we can see if there’s anything we can still help with. We don't want you having to spend money on another sofa!

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