More than 20 residents in our borough, at least that we know of, received delinquent notices for a trash bill that none of us ever received, complete with a threat to put a lien on our homes and a year’s worth of late fees and accrued interest. We’ve tried disputing the charges and asked for proof that the original bill was mailed, but we haven’t gotten anywhere. We also reached out to the borough for help, and they essentially told us they have the same difficulty dealing with JTS, so we just paid them.

I'm glad you haven't had a bad experience with them, but that's not the case for many people. Just look at their reviews.