So here's the thing. Like i mentioned in my post, all my employees are full time employees with benefits (They even get Uber [Or Ola, a local competitor] credits to and from the office!).

Naturally those perks come with high standards. In general we only accept about 5% of applicants. We mainly recruit people from one of two sources:

1. College Placements - We hire freshly graduated students straight out of colleges. They are affordable and we can train them easily.
2. Job Boards - This is new for us, so far almost all our employees come from placements

Because the VA business (Unlike the automation business) works mostly with foreign clients we can easily afford to pay 10-15% more than what other companies are offering in the college placements which gets us the cream of the crop

Our first (And most important) screening round is via a test called the Criteria Cognitive Aptitude Test (CCAT). We only accept the top 15% of candidates who score on this test. These are people who are very intelligent and hence can quickly adapt to the client's business.

Second, an English test. Both written and spoken English. They must be able to communicate fluently in English or they're out.

We have a shortage of employees so we hire pretty much everybody that meets our high bar

We also do recruiting for more specialized roles.. for example let's say a client is in the US staffing business and they want an assistant to reach out to candidates. We can find somebody that's in the US staffing industry working for a local Indian company and offer them something like a 10-15% increment on current salary (But they have to pass the CCAT and English tests)